Direct HearingReviews of directhearing.com

I sent my phonic hearing aids in on September 20th (order #7095) because only one hearing aid at a time would pair using the myPhonak hearing aid application program. I got my hearing aids back from Phonic on November 20th. When I attempted to use the myPhonak software to pair my hearing aids, only one would still pair at time. So once again I called Direct Hearing and after trying to pair I sent them to Direct Hearing (Order #7722) and when I got them back the charger which I had sent with the hearing aids was not included. I called Direct Hearing again and the person who I talked to shipped out a charger that same day. When I finally got the charger on December 30th, I charged my hearing aids and finally they paired with the myPhonak application. I was without my hearing aids from September 20th until December 30th. Order #7722 finally fixed the pairing problem. However I think 3 months is an excessive amount of time to address what ultimately was an easy fix.

I received my hearing aids very promptly, which was great! The remote fitting was very helpful, changing a few programs and giving me more information about them. I had forgotten to ask a few questions and asked via email, to which I received an answer very quickly that answered all my questions. Very happy to be hearing clearly again!

Products were received within the quoted time. The device needed for remote programming was with the aids. No cost. Will was lovely for first programming visit. Shorter wires sent no cost or challenges. Domes and filters too! I was very skeptical at first and ready to be let down. I have been very well taken care of and blissfully relieved by the customer service.

one of the most conscientious and diligent relationships from sales to customer service and the fitting specialist at a great price

Replacement speaker under warranty.

Great and efficient service

This was the most painless experience I ever had with getting a hearing aid. I was a bit skeptical at first, but saw reviews on Trustpilot, who got it right. I would do it again in a heartbeat! Instead of waiting for weeks for an appointment at a local audiologist, I could use a recent checkup with my ENT specialist to do an audiogram, which was then used to pre-fit my hearing aid before shipping. The cost of the hearing aid was a fraction of what my local provider had quoted. Total time for order to receiving was about 2 weeks, and the first fitting session was then scheduled within a week or so. As someone who communicates virtually a lot for work, the virtual fitting was as convenient as it can get.

Fast, efficient, on time, great communication. I will be recommending to my friends and family. I will only work with them from now on for my hearing aid needs. Not only are they what I said above but they are also the cheapest, highly highly recommend!