Sesario R E.
Direct Hearing, Great Product, Save a ton of $.
Direct Hearing . Com appears to be a very good company selling quality products and with great service. The only reason I assigned 4 stars and not 5 is because it took about 3 weeks for my hearing aids to arrive. The price, compared to in-person local audiologist service is extremely good, about $3,000.00 less for the top model. When I told the local audiologist that I was returning my hearing aids for a full refund due to the huge price difference between local audiologist and online purchasing and service, he cautioned me that the personal service would not nearly be as good. He was right, the service is not comparable in terms of meeting an audiologist in person. However, for $3,000 I told him I had to take a chance. I’m glad I did. I could not afford the top model hearing aid with my local vendor. The difference in quality in sound (much more natural voices), lowering background noise and streaming music . . . Is huge, far greater than the hearing aid I gave up. The audiologist from Hearing Direct spoke with me through a zoom type platform and she was very thorough, even to the point of conducting an audiogram to confirm and compare with the audiogram I had sent her from my local audiologist. So, the bottom line is, save a ton of money and get a good product and tolerate the slight awkwardness of service that’s provide online as opposed to in-person service at your local vendor.
Response from Direct HearingAug 14, 2025
Thank you for sharing your detailed experience! We’re glad to hear that you’re enjoying the quality and performance of your hearing aids and that our remote service met your needs, even if it’s different from an in-person visit. We appreciate your patience with the shipping time and are thrilled that you found our pricing to be a great value. Your feedback helps others understand the benefits and trade-offs of online hearing aid services, and we truly appreciate your trust in Direct Hearing.