Mary
Great Way To Purchas Hearing Aids
My experience, despite initial glitches with a defective right ear aid, was excellent. I'd buy from them again. The customer service department extended the return window to compensate for the 3 week turnaround of the defective unit. Remote programming was easy and I used it a couple times. Ordering free lifetime replacement domes and wax guards was easy with email to Customer Service; shipping was less expensive than buying Amazon. I dealt with 3 people in Customer Service and 2 in Tech Dept over the last 4 months and all of them were a great help. I am enjoying the Widex SmartRic 440's the purchase and setup all went pretty smooth.
Response from Direct HearingMar 14, 2025
Thank you for sharing your experience with us! We’re so glad to hear that, despite the initial issue, you were satisfied with the service you received from both our Customer Service and Tech departments. We’re also happy to know that the remote programming and ordering process was smooth and cost-effective for you. Your feedback means a lot, and we truly appreciate your patience and trust throughout the process. Enjoy your Widex SmartRic 440s, and don’t hesitate to reach out if you need any further assistance. We look forward to serving you again!