Direct HearingReviews of directhearing.com

Response from Direct HearingSep 12, 2025

Thank you for sharing your feedback! We’re glad your order arrived and appreciate your understanding regarding the delivery issues. We look forward to hearing your updated thoughts once you’ve had more time with your HA’s. If you have any questions or need assistance in the meantime, please don’t hesitate to reach out—we’re here to help!

Response from Direct HearingSep 12, 2025

Thank you for sharing your feedback. We’re glad to hear you’re enjoying your new hearing aids and that our service has been generally helpful. We sincerely apologize for the confusion with the programming device return and the delay with your additional ear cups. Your experience highlights areas where we can improve, and we are committed to resolving this promptly. Please reach out to our customer support team so we can ensure your order is completed as quickly as possible.

Response from Direct HearingSep 12, 2025

Thank you for taking the time to share such detailed feedback. We’re thrilled to hear that our Techs, especially Will, have provided excellent support and care. We also appreciate your observations regarding consistency in Tech assignments and communication—this is valuable insight that helps us improve our processes. We always encourage customers to reach out to senior leadership when needed, and we’re glad to know you felt well taken care of. Your feedback helps us continue to deliver the best possible service!

Response from Direct HearingAug 14, 2025

Thank you for sharing your feedback. We’re glad to hear that you’re happy with your hearing aids and that our audiologist was helpful. We apologize for any confusion regarding delivery times and after-sale support, as well as the limitations regarding assistance with older hearing aids. Your comments are valuable, and we’ll review our communication and support processes to ensure a clearer and more consistent experience for future customers. We appreciate your honesty and hope to continue improving our service.

Response from Direct HearingAug 14, 2025

Thank you for your feedback! We’re glad to hear you found great value in your experience. We also appreciate your patience regarding service times and will continue working to make our support as timely as possible.

Response from Direct HearingAug 14, 2025

Thank you for sharing your experience! We’re glad that your hearing aids were properly adjusted during your first appointment and that you’re noticing improved speech clarity, even in crowded settings. It’s wonderful to hear that you’re happy with your new hearing aids, and we appreciate your feedback.

Response from Direct HearingAug 14, 2025

Thank you for sharing your experience, Chuck! We’re thrilled to hear that your hearing aids are working so well and that our tester provided exceptional service. It’s wonderful when our team can relate personally and make the process even more effective. We appreciate your feedback!

Response from Direct HearingAug 14, 2025

Thank you for your feedback! We’re glad to hear you’re happy with our pricing and full service, and that your second purchase went smoothly. We appreciate your patience with the insurance invoice process and are always here to help—calling customer service is the best way to get any questions resolved quickly.