Direct HearingReviews of directhearing.com

Response from Direct HearingJun 2, 2025

Thank you for your honest feedback! We’re glad to hear you found our prices unbeatable and had a great experience with the tuning appointments. We apologize for the delay in communication from your sales rep—that’s not the level of service we aim to provide. We’ll use your feedback to improve and ensure better responsiveness moving forward. We truly appreciate your support and look forward to serving you again in the future!

Response from Direct HearingJun 2, 2025

Thank you for your feedback! We’re sorry to hear about the earlier communication issues but are glad Bobbi was able to assist you effectively. It’s great to know you’re happy with the product. Please let us know if there’s anything else we can do to help!

Response from Direct HearingApr 1, 2025

Thank you for your feedback! We’re glad to hear that you had a positive experience with our team and our responsiveness. We appreciate your input on the delivery and instructions—we’re always looking for ways to improve. If you ever need assistance with setup or have any questions, please don’t hesitate to reach out. We’re here to help

Response from Direct HearingApr 1, 2025

Thank you for your feedback! We’re glad to hear you had a good experience overall. Our hearing aids are tested by the manufacturer, but we understand your concern about additional testing before shipping, especially for international orders. We truly appreciate your input and will take it into consideration to improve our service. If you ever need assistance, we’re here to help!

Response from Direct HearingMar 5, 2025

Thank you so much for your amazing review! 😊 We’re so happy to hear that your experience with Trey, Bobbi, and Will has been first class. It’s great to know that we could assist you quickly when you had an issue with your hearing aid. We truly appreciate your trust in us and are thrilled you’re happy with both the service and prices. If you ever need anything else, we’re always here to help! 💙

Response from Direct HearingFeb 17, 2025

Thank you for your feedback. Our first call focuses on performing in-situ audiometry to ensure your hearing aids are properly programmed for your hearing needs. Amplification itself can often help with tinnitus by improving overall sound perception. If you have any concerns or need further adjustments, we’re happy to assist—please don’t hesitate to reach out!

Response from Direct HearingFeb 17, 2025

Thank you for your feedback. We understand that shipping costs are an important factor, and we want to be transparent—our standard policy includes a flat $15 shipping rate to ensure reliable and timely delivery. We appreciate your understanding and your busines

Response from Direct HearingJan 6, 2025

We’re very sorry to hear that you haven’t received your product yet, and we apologize for any inconvenience this may have caused. Please reach out to us directly with your order details, and we’ll look into this immediately to resolve the issue and ensure your product reaches you as soon as possible. Your satisfaction is very important to us!