Direct HearingReviews of directhearing.com

Good -Initial experience with sales dept was fine. I informed sales rep that I did not have a smart phone, but would supply a recent hearing test for programming the hearing aids. He said that would be sufficient. Follow-up from Direct Hearing was good with information regarding receipt of the order and payment. Subsequent emails provided anticipated shipping date and finally tracking information. Bad - Email from customer service notified me that product was on the way and they would schedule an appointment to program the hearing aids using my smart phone. Obviously no communication between sales and service as I informed sales that I did not have a smart phone. Ugly - Once the product arrived I quickly learned that the instructions provided were inadequate. Please note that I am a long time hearing aid user. This latest pair is my fourth set and all the other suppliers provided superior instructions when compared with these. Since I could not use a smart phone for programming the Direct Hearing employee suggested using my computer. That attempt failed as I do not have the latest Windows software. Direct Hearing's suggestion is for me to borrow someone's smart phone or computer in order to complete the programming. I don't feel comfortable with that suggestion.

After my fitting with Taylor, the hearing aids worked as I expected they would. Taylor did a great job listening to me and I am very happy with the results. Guess I just jumped the gun in my initial review-my apologies.

I have not heard a word since I purchased my instruments. I have no clue when they are expected to ship, or even if they are..... NO ONE has contacted me for over a week (except to ask for a review). Needles to say I am not delighted. If this is an example of your customer / after-sale service I am beginning to question the wisdom of spending $2479 with your company. Since my last review, I had 3 conversations with "Direct Hearing" staff. They were totally professional, and explained the shortfall on original poor communication. At this point in time, ALL expectations, delivery. setup, education, were met and exceeded expectations in quality and professionalism. I would gladly recommend Direct Hearing to family, friends and strangers alike. I am delighted wit my decision to go with Direct Hearing for my purchase and service.