Direct HearingTake advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing.
Direct Hearing (directhearing.com) has 1,121 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Vision & Hearing · Chicago, Illinois
Excellent
Vision & Hearing · Chicago, Illinois
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Vision & Hearing · Tinley Park, Illinois
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Vision & Hearing · Chicago, Illinois
Great
Showing 90 reviews with 1 star · Clear filters
Dan S.
You didn't send me the wax guards I bought, but you charged my CC for them.
Response from Direct HearingDec 11, 2025
Thank you for bringing this to our attention. We’re very sorry for the oversight regarding your wax guards. Please contact our customer service team so we can resolve this promptly, either by sending the wax guards or issuing a refund to your credit card. We appreciate your patience and the opportunity to make this right.
David S.
Beware, if you are purchasing hearing aids accessories, such as Phonak TV Connectors, you cannot return them. This is true even if the item is defective. You may be able to buy at a good price, but you are stuck if upon receipt the item doesn't work. The "Service" manager will merely tell you to deal with the manufacturer. BTW, there is no warning that this company will not accept returns.
Response from Direct HearingDec 11, 2025
Thank you for your feedback. We’re sorry for any frustration you experienced with accessory returns. Our website clearly notes that accessories, including items like Phonak TV Connectors, are non-returnable, even if defective. You can verify this information directly on our site here: www.directhearing.com. We appreciate you taking the time to share your experience, and your feedback helps us ensure our policies are as clear as possible.
Brad
The device has not arrived as of November 20th. 7-14 business days is too long, improve your shipping!
Response from Direct HearingDec 11, 2025
We’re sorry for any inconvenience and appreciate your understanding. —The Direct Hearing Team
Tracy
When I purchase the hearing aids online there was an automatic discount, buy one get one free. They proceeded to send me a fake invoice telling me I had to pay for the second hearing aid and then when I called almost every day for 3 weeks they kept telling me they had to ask someone else about the deal. In the end they would not honor the special that was listed on my order and I had to file a dispute with my credit card company. And there was NO coupon code. If there was, all shopping carts would reject it saying it's expired. it was a BOGO advertised on your website and applied automatically. And if someone in the company forgot to take off the BOGO offer you're still required to honor it. Clearly covering an error or doing a bait and switch is not only dishonest it's illegal!
Response from Direct HearingDec 11, 2025
We’re very sorry for the confusion. The discount code you used was unfortunately expired and no longer valid. We did our best to explain this when you contacted us and could not honor the previous promotion. At no point was there any intention to mislead or engage in a “bait and switch.” We understand this was frustrating and appreciate your understanding. Thank you, The Direct Hearing Team
WILLIAM H.
My aids broke twice and I returned them and it took a while to get my refund. Then they shorted me $150 on my refund. I called several times and no one would return my call. Poor customer service
Response from Direct HearingDec 11, 2025
We’re sorry to hear about your experience. After reviewing your account, it appears there was no $150 shortfall on your refund. The issue you experienced with the hearing aids was related to the receivers, which can occasionally be affected by manufacturing inconsistencies. We apologize for the inconvenience and understand how frustrating this was. Our team is always here to assist and clarify any concerns, so please don’t hesitate to reach out directly. —The Direct Hearing Team
AA
Messed up my order twice, once giving me the wrong model of hearing aid, making me wait and not expedite ship it THEN get the new one and send me the wrong side. still has not been rectified and it has been almost a month and a half
Response from Direct HearingDec 11, 2025
We’re very sorry for the mistakes and delays with your order. We understand how frustrating this has been and want to make it right. Please contact our support team directly so we can resolve the issue as quickly as possible. —The Direct Hearing Team
PAMYAM
They sent it to the wrong address EVEN THOUGH I gave them my new address. I thought $15 for shipping a couple of domes and a package of wax protectors was OUTRAGEOUS!! They could have been put in a first class envelope for less than $1.
Response from Direct HearingDec 11, 2025
We’re sorry for the mix-up with your shipping and understand your frustration. We appreciate your feedback regarding shipping costs and will take it into consideration. Thank you for sharing your experience. —The Direct Hearing Team
RICHARD H.
Had to send them back because they didn't program after repairs.