Direct HearingReviews of directhearing.com

Response from Direct HearingOct 28, 2025

We’re glad to hear you had a positive experience during the sales process, but we’re very sorry for the lack of follow-up regarding your device questions. This is not the experience we want for our customers. Please reach out to our team directly so we can address your concerns and provide the assistance you need. — The DirectHearing Team

Response from Direct HearingSep 12, 2025

Thank you for taking the time to share such detailed feedback. We’re thrilled to hear that you’re happy with your new Phonak Audeo Sphere Infinio Level 90 hearing aids and that your initial experience with our team was positive. We truly value your trust in choosing Direct Hearing. We also want to sincerely apologize for the difficulty you’ve had reaching us. Your concern is completely understandable, and we take it very seriously. To better serve our customers, we are in the process of upgrading our communication systems so that texts and calls are answered more quickly and reliably. Your peace of mind and ongoing support are just as important to us as the product itself, and we are committed to making sure you can always reach us when you need help. Thank you again for your feedback—it helps us improve. Please don’t hesitate to reach out as we finalize our upgrades; we’ll make sure you get the responsive service you deserve.

Response from Direct HearingSep 12, 2025

We’re sorry to hear you experienced difficulty hearing in those situations. We’d like to help troubleshoot and ensure your hearing aids are performing optimally. Please reach out to our support team so we can work with you on adjustments or programming to improve your experience in different environments.

Response from Direct HearingSep 12, 2025

Thank you for sharing your feedback. We’re glad we could assist with repairing your Phonak hearing aids under warranty, but we sincerely apologize for the inconvenience caused by the shipping costs and the turnaround time. We understand how important your hearing aids are, and we are continuously working to improve our repair and shipping processes to get devices back to our customers as quickly as possible. Your feedback is very valuable to us.

Response from Direct HearingSep 12, 2025

Thank you for taking the time to share your detailed feedback. We’re glad to hear that our team was personable and that you’re happy with the sound quality of your hearing aids. We understand your frustration regarding the compatibility issues with non-Windows devices and the limitations it created for fine-tuning. We appreciate your insights, and we’re always looking for ways to improve our process and make it more accessible for all users, regardless of their device. We’re sorry that the final step of your purchase didn’t meet your expectations, and we hope to have the opportunity to provide a smoother experience in the future. Please reach out if there’s anything we can do to assist with your return or provide alternative solutions.

Response from Direct HearingSep 12, 2025

We sincerely apologize for the delay and the inconvenience of receiving your hearing aids without a charger. We understand how frustrating this must be and appreciate you reporting it promptly. We’re working to get your charger to you as quickly as possible and truly appreciate your patience. Please reach out if there’s anything further we can do to assist in the meantime.

Response from Direct HearingAug 14, 2025

Hi Donald 7-14 business days is our normal fuliment time frame. This was on your order confirmation email that was sent to you when you purchased the hearing aids from us.

Response from Direct HearingAug 14, 2025

Thank you for your feedback. We apologize for the inconvenience with our calls and communication. We’re glad we could process your return and refund promptly, and we appreciate you sharing your experience.