Direct HearingReviews of directhearing.com

You said ship in two weeks. I contacted the company after 18 days, and then it shipped. The box was opened but the item appeared to be new, regardless. Some form of contact would have been appreciated.

You sent my device to the wrong addres

My husband’s charging case stopped charging. So I attempted to call to see about getting a replacement one. I left 2 messages (3/28 &4/3) for someone to call me back and never heard from anyone. I finally texted (4/6) the company and someone called me back. On 4/8 I ordered and paid for a new case. Now on 4/30 I once again called to find out where this case was. Someone answered immediately (yeah) and said they would look into it to it and call me back in 1 hour. Never did. So today I got an email saying my order had been receive and was on its way. Now how long will shipping take? I don’t know. In the meantime my husband has been w/o hearing aids for over 4 weeks. Not only is he frustrated from not hearing most of the conversations for a month but his family is also frustrated having to yell, repeat, and get next to his ear to insure he heard what we are saying. Did our original order not get placed when payment was made? Not good customer service when you have a product that your customers need for good quality of life.

No one to answer phone. 6 hours to get a return call to hear that I had to wait till next week to get my answers.

I have not received my order

Happy with product. Paid for next day shipping. Direct hearing didn’t even have in stock. Once located it was sent 3 day ground. Requested refund of overnight shipping cost( approximately $65). Personal I was referred to on the request forwarded it to others. ( no response since). Not a thrilled customer.

It was easy to order, but it's been over 3 weeks and still have not received anything. I have to contact the company to get any updates.

You get what you pay for! The prices are great, the products are the same as you’d pay twice as much for. But God help you if you need repairs! This is where this company flops. First it’s a 10 day minimum turn around as the aids have to be sent to a manufacturer repair facility, and then shipped back to Direct hearing to be reprogrammed, then sent back to you.They use UPS ground for this process. Not Express. But they also are likely to completely screw up the repair! As they’ve done in 50% of the repairs I’ve sent in. I’ve had to send in my expensive Signias twice in 6 months. The second time instead of getting the case and both aids which I sent in, they sent just the LEFT AID and no case and no right aid!! So, a total of 10 days waiting, and now who knows how many more while they try and figure out where the other parts are! I can’t even use the left one without the case! This is just not acceptable. Fortunately my hearing loss is mild. But what about someone with profound loss? 25 days with no aids could be dangerous! This is just ann incredible level of incompetence! You’ve been warned!