Direct HearingTake advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing.
Direct Hearing (directhearing.com) has 1,121 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Vision & Hearing · Chicago, Illinois
Excellent
Vision & Hearing · Chicago, Illinois
Great
Vision & Hearing · Tinley Park, Illinois
Great
Vision & Hearing · Chicago, Illinois
Great
Showing 90 reviews with 1 star · Clear filters
D. G.
They took my money but also took almost a whole month to send my order.
Response from Direct HearingFeb 4, 2026
Hi Deborah you ordered a accessory that is not commonly stocked. You placed your order on the 14th and it was shipped out on the 26th and received by you on the 30th. It was not a whole a month to receive your order. Sorry the shipping timelines did not match your expectations
Pat S.
Don’t work. Will not charge
Response from Direct HearingMar 3, 2026
We’re really sorry to hear this — that’s definitely frustrating. If your hearing aids aren’t charging, we want to get that resolved right away. Please reach out to us so we can quickly troubleshoot with you. In many cases it may be the charger connection, the cable, or simple contact cleaning — but if something isn’t working properly, we’ll take care of it. We’re here to help and will make this right.
Rick G.
I called Direct hearing about my hearing aids not working. I spoke to a hearing specialist and he thought the wiring was bad and was going to send 2 new ones. Could not get the correct parts for my hearing aids. After call and speaking to a hearing specialist and giving him the numbers for the parts, there was only one side sent. This is the side that sends the signal to my left ear so i can hear. My right ear is almost deaf so this part did me no good without the left working. I call Direct hearing and let them know and they would send the left out right away. About 7 days later I received the soft domes and no left wire. I called Direct Hearing AGAIN and the looked at the order and said it was never ordered to send. They a=said they would send overnight and I received them 4 days later. After about one and a half months without hearing aids I finally received the correct parts. I have not put them together to see if that fixed the problem.
Response from Direct HearingJan 12, 2026
Thank you for taking the time to share your experience, and we sincerely apologize for the delays and confusion you encountered while trying to resolve this issue. We understand how difficult and frustrating it is to be without properly functioning hearing aids, especially for an extended period of time. We regret the errors with ordering and shipping the correct parts and the multiple follow-ups this required on your end. That is not the level of service we aim to provide. Your feedback has been shared with our team so we can improve our internal processes and communication to help prevent this from happening again. We truly appreciate your patience and hope the replacement parts fully resolve the issue. If you need any assistance with installation or further support, please don’t hesitate to reach out—we’re here to help.
Tiffany
I did not get the anchors I requested. This is the second or third time I haven't received what I ordered despite paying shipping that seems out of proportion to that required to ship items. I put specific requests for what I need, but they are not followed.
Response from Direct HearingJan 12, 2026
Thank you for bringing this to our attention, and we sincerely apologize for the repeated issues with receiving the correct items. We understand how frustrating it is when specific requests are not fulfilled, especially after you’ve clearly communicated your needs and paid for shipping. This is not the experience we want for our patients, and your feedback is being shared with our team so we can review our order handling and fulfillment process to prevent this from happening again. We encourage you to contact our customer service team directly so we can promptly correct the issue and make sure you receive exactly what you need. Thank you for your patience, and we appreciate you letting us know.
Consumer
Do not deal with, not a reputable company. 1/12/26 Update to reply from business. There's nothing positive I can say about your company that would require me to talk to anyone. That was my biggest issue was lack of communications. I already bought hearing aids from another company and they are very happy with them.
Response from Direct HearingJan 12, 2026
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. We take concerns like this seriously and would welcome the opportunity to better understand what happened and address any issues directly. Please feel free to contact our customer service team so we can work toward a resolution.
Larry
David will not return my call to initiate the cancellation process. No one will refund my purchase within the 45 day policy.
Response from Direct HearingJan 12, 2026
Thank you for sharing your feedback. We would like to clarify that our team did make contact and the refund has been processed in accordance with our 45-day return policy. We apologize for any confusion or frustration you experienced during the cancellation process and understand how important timely communication is. If you have any remaining questions or need confirmation details, please don’t hesitate to reach out to our customer service team—we’re happy to assist and ensure everything is fully resolved.
Adam
Initial customer service was great but after trying to swap out to a different device I had a hell of a time getting hold of anyone.
Response from Direct HearingJan 12, 2026
Thank you for your feedback. We’re glad to hear your initial experience with our customer service was positive, but we sincerely apologize for the difficulty you encountered when trying to reach us during the device exchange process. That is not the level of communication we strive to provide. Your comments are important to us and have been shared with our team as we continue to improve responsiveness and follow-up. We appreciate you bringing this to our attention and the opportunity to do better.
Warren B.
Be ware of making any purchase from these people. They are basically running a criminal enterprise, and I’ve got the reports to prove it. Placed an order for expedited 2 day shipping on 11/3/35 and was told on the 4th that they didn’t know when it would arrive. I cancelled, they sent me email indicating refund, and never processed the refund. Now I’m fighting with the credit card company to get the charge reversed.
Response from Direct HearingDec 11, 2025
We’re very sorry to hear about your experience and take these concerns seriously. We strive to provide accurate shipping information and timely refunds, and it appears we fell short in this instance. We encourage you to reach out to our customer service team directly so we can investigate your order, ensure your refund is processed promptly, and address any remaining concerns. Our goal is always to resolve issues fairly and transparently. We appreciate your feedback and the opportunity to make this right.