Howard L.
Five BIG stars for Direct Hearing
Five BIG stars for Direct Hearing. I had Starkey Genesys AI from Innovative Hearing. Then tried the Edge. Came to Direct Hearing for them, as the Innovative Hearing techs, while nice people, really had NO idea what they were doing. I ordered the Starkey Edge from Direct Hearing. They had them working better than my trial at Innovative, but I still got a fair amount of white noise. Next appointment a different tech tweaked them, and he also spoke very highly of the Phonak Infinio Sphere I90. The Starkey's were still frustrating, I reached out again, and ordered the Phonaks. Yes - the process took a few weeks. I checked in by email after the first few days and they responded, so my concern was documented. Then I waited patiently. The fact is they operated with total integrity. AND THE PHONAKS are FANTASTIC!! The Tech is brilliant (name withheld so you can't have him :-). Actually i don't know their policy on individual kudos). The entire staff has been professional and the result - I am a very happy customer. Highly Recommended.
Response from Direct HearingDec 11, 2025
Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that you’re happy with your Phonak Infinio Sphere I90 hearing aids and that our team was able to get everything working to your satisfaction. We always strive to provide knowledgeable, professional, and patient support, and it’s wonderful to know that our integrity and dedication came through during your experience. We’ll be sure to pass along your kind words to our team—they’ll be delighted to hear it! We truly appreciate your trust in us and your high recommendation. Thank you for choosing Direct Hearing!