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Direct Hearing (directhearing.com) has 1,121 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Vision & Hearing · Chicago, Illinois
Excellent
Vision & Hearing · Chicago, Illinois
Great
Vision & Hearing · Tinley Park, Illinois
Great
Vision & Hearing · Chicago, Illinois
Great
Showing 885 reviews with 5 stars · Clear filters
Tom
The people I spoke to were very knowledgeable and explained everything clearly.
Response from Direct HearingDec 11, 2025
Thank you for your feedback! We’re glad our team could provide clear explanations and helpful guidance. We truly appreciate your kind words! —The Direct Hearing Team
Karen
Every person I spoke to was very helpful and knowledgeable. I felt the pricing was reasonable and better than most companies. I highly recommend Direct Hearing. My husband & I love or Widex hearing aides!
Response from Direct HearingDec 11, 2025
Thank you so much for your wonderful review! We’re thrilled to hear that you experienced the kind of old-fashioned service and personal attention we’re proud to provide. It’s great to know that our team was helpful, knowledgeable, and able to offer pricing that felt fair and competitive. We’re especially happy that you and your husband are loving your Widex hearing aids! If you ever need anything down the road, we’re always here to help. Thank you for choosing Direct Hearing and for recommending us!
Scott G.
I have bought 2 pairs of hearing aids over 4 years from directhearing.com and had an excellent experience both times. Their pricing and service are great. Their remote tuning visit with a hearing aid specialist after purchase is really great and makes them better than any other online hearing aid vendor I have dealt with. Highly recommended!
Response from Direct HearingDec 11, 2025
Thank you so much for your loyal support and for taking the time to share your experience! We’re thrilled to hear that both of your purchases over the years have been excellent. Providing great pricing, attentive service, and expert remote tuning is something we take tremendous pride in, and it’s wonderful to know this has consistently made a difference for you. We truly appreciate your recommendation and look forward to supporting you again whenever you need us!
Alfred G.
Very responsive, starting at the point of contact. Their strong suit is hearing your concerns and getting to the answer quickly.
Response from Direct HearingDec 11, 2025
Thank you for your thoughtful review! We’re glad to hear that our team’s responsiveness and attention to your concerns made a positive impact. Providing clear answers quickly is something we strive for with every customer interaction. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Wayne M.
I had a defective receiver tube replaced in just a couple of days.
Response from Direct HearingDec 11, 2025
Thank you for your review! We’re glad we could get your receiver tube replaced quickly and that you had a positive customer service experience. We’re always here to help keep your devices working their best. We appreciate you choosing us!
Curt N.
They answered the phones and were very prompt
Response from Direct HearingDec 11, 2025
Thank you for your review! We’re glad to hear that our team was easy to reach and prompt in assisting you. Providing reliable, responsive service is always our priority. We appreciate you choosing us!
SIMPSON/VARYA B.
The hearing aids were delivered promptly and the on-line test and instruction time was very helpful. I did previously have hearing aids through Costco and I do think prior experience is important if not necessary before buying another set on-line.
Response from Direct HearingDec 11, 2025
Thank you for sharing your experience! We’re glad your hearing aids arrived promptly and that the online test and instructions were helpful. We agree that prior experience can be valuable, and we appreciate your thoughtful feedback. —The Direct Hearing Team
Cathy R.
I purchased Widex 330 hearing aids and am extremely happy with this product and the service I’ve received from Direct Hearing. Everyone I have talked to since my purchase have been very helpful, informative and supportive. Thank you very much!
Response from Direct HearingDec 11, 2025
Thank you for your kind review! We’re thrilled to hear that you’re extremely happy with your Widex 330 hearing aids and the service you received from our team. Providing helpful, informative, and supportive service is something we take pride in, and it’s wonderful to know that your experience reflected that. We truly appreciate your trust in us and look forward to assisting you whenever you need us!