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Direct Hearing (directhearing.com) has 1,121 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Vision & Hearing · Chicago, Illinois
Excellent
Vision & Hearing · Chicago, Illinois
Great
Vision & Hearing · Tinley Park, Illinois
Great
Vision & Hearing · Chicago, Illinois
Great
Showing 63 reviews with 4 stars · Clear filters
Toby P.
Christy correctly diagnosed the problem (receiver wire) and shipped the replacement part. Unfortunately, it took over a week for the part to arrive. Considering you charge $15 for shipping, I think it could have been shipped to arrive sooner. Also, it came without the tool to remove the old wire and install the new wire.
Josh M.
Rep was responsive and professional. I received a replacement part to my hearing aid without a problem.
Frank M.
Technician very professional and courteous. Hoping tweaks allow for better hearing
Rich
Great communications, good follow up with customer support.
Peggy S.
I haven’t received my hearing aids! After a number of emails and a phone call I did finally receive my hearing aids and am wearing them, but it looks like it may take another email or call to get any follow up.
Ricky K.
Guided me through the selection process and did not pressure me.
Response from Direct HearingMar 3, 2026
Thank you so much for your kind words! We’re really glad to hear you felt guided through the selection process without any pressure — that’s exactly the experience we aim to provide. Choosing hearing aids is an important decision, and you deserve the time and support to make the choice that’s right for you. We truly appreciate you taking the time to share your experience!
John C.
I probably was a little rough on these guys with an earlier post. I was frustrated because they did not have a loaner program. But, my overall experience with them has been fairly good. They mixed up a couple orders, but we got through that. One of their audiologist, Will, did an outstanding job tuning my hearing aids. Prices are good. I’m changing my rating for them from one star to four stars. If they had a loaner program, I would give them five.
Response from Direct HearingMar 3, 2026
Thank you for giving us a second chance and for updating your review — that truly means a lot to us. We understand how frustrating it can be not having a loaner option, and we appreciate your honesty about that. We’re also grateful for your patience while we worked through the order mix-ups. I’ll be sure to pass along your kind words to Will — he’ll really appreciate that. Your feedback about a loaner program is heard, and it’s something we continue to evaluate as we grow. Thank you again for recognizing the overall experience and our pricing. We appreciate you and the opportunity to serve you.
K C.
I did find Direct Hearing to have the best prices in hearing aids, specifically the ones I wanted. Shipping time to receive the aids, and to have them sent back and forth for service, is longer than I'd like, about 2 weeks for each (initial order, or for out and back service). Over the phone programming is iffy, meaning when they change your program, make sure you keep them on the line after they've made the changes, to give yourself time to make sure the program is what you wanted and expected. Twice now I've had programs or settings changed, and after completing the programming and hanging up, I find something is wrong. But then the same thing has happened with my ex-local audiologist after he made changes, so it's not necessarily just Direct Hearing's fault. Both are under a time constraint, and I don't like wasting anyone's time to double check this kind of thing, but keep in mind, this can be the result.
Response from Direct HearingMar 3, 2026
Thank you for taking the time to share such a detailed and balanced review. We’re glad you found the best pricing on the hearing aids you wanted — that’s something we work very hard to provide. At the same time, we understand your concerns about shipping timelines and remote programming. Because we operate nationally, shipping and service turnaround can sometimes take longer than any of us would prefer, and we know that can be inconvenient. Your point about staying on the line after programming adjustments is a great one. We always want patients to feel confident before ending a session, and we absolutely don’t consider it a waste of time to double-check settings. Your hearing experience is too important for that. We truly appreciate your honest feedback. It helps us continue improving both our service process and communication so we can better support our patients.