Daniel K.
Three phone calls to get the part ordered that I needed.
I called and left a message with the technical services. No one returned my call. After two days I called again and got a technician. He told me I may just need a wire and speaker assembly took information and had me send a picture of the earpiece. But he never sent an email with the ordering information. Two days later I called a third time this time I had the technician take my credit card information over the phone about five days later I received the past I needed and was able to repair my hearing aid myself.
Response from Direct HearingMar 3, 2026
Thank you for sharing this, and I’m sorry it took three calls to get your part ordered. That’s frustrating, especially when you’re trying to get your hearing aid working again. We should have returned your initial message and followed through promptly after reviewing your photo. While we’re glad you ultimately received the correct part and were able to complete the repair, the process should have been smoother. We appreciate you bringing this to our attention. Feedback like yours helps us improve our follow-up and communication so this doesn’t happen again. If you ever need assistance in the future, please don’t hesitate to reach out — we’ll make sure you’re taken care of.