Gregg G.
Wax guards are not really free.
Part of what sold me on this company is the promise of free wax guards and tips. I don't have huge needs for these and the first time I order some after two years and I am told I could only have one box of each. A couple of ounces weight and a $15 shipping charge. Any way you look at that, the wax guards and tips are not free. If only the charge was reasonable. I'll be buying them from Amazon for 1/3 the cost from now on. To make matters worse, they set up an appointment for me to me with one of their technicians later that day. I'm still waiting for his call three+ weeks later. In fairness, they were very helpful and efficient changing my address and phone #.
Response from Direct HearingOct 28, 2025
We appreciate you taking the time to share your feedback. We’re sorry to hear about your disappointment regarding the wax guards, shipping charge, and missed appointment — that’s certainly not the experience we want our customers to have. While we do offer wax guards and tips at no cost, shipping fees help us cover fulfillment and delivery expenses. That said, we understand your concern and will review how we communicate these details to ensure better clarity going forward. We’re also sorry to hear about the missed technician call and would be happy to reschedule at your convenience. — The DirectHearing Team