Direct HearingReviews of directhearing.com

In my considered thoughts regarding Cynthia’s professionally supportive help is both her experiential knowledge in teaching me Phonac’s attributes to improve my hearing experience and, somewhat of equal importance, her naturally helpful personality that leaves one feeling her customer-centric focus on me and whats best recommended for my particular hearing needs. Cynthia’s “way” is authentically pleasant and professional. A true “ambassador” for both Phonak and Injoy to have representing their quality product.

Cynthia goes above & beyond in her approach to solving existing issues and her offers to help on any future issues. Beyond that, she is very proficient & friendly in her pursuit of issue resolution. 👍

The phone practitioner took great care of me. He sent me a replacement wire for my Phonak 90 for no charge.

Very helpful, after Tayler adjusted the settings it's been awesome. Everyone I talked with was very nice, listened an able to answer questions

Will at Direct Hearing has been wonderful! He helped me through figuring out the app.... patient, kind and when one thing didn't work we tried another. I can hear soooo much better..which is the outcome you want... However, the customer service is what made us come back again (first my daughter, then myself). Thank you Will!

Service department knew quickly what my problem was- needed new wires. They were sent quickly- 2 for each ear, plus several new wax trap packages . There has to be some design problem for new wires to be needed so soon- just bought these hearing aides in July 2025. My previous Phonak hearing aides never required new wires- I had them for 5years!

A regular hearing aid wearer. This was seamless. Best customer service. My hearing aids were programmed over the phone, and they are perfect. Thank you very much.

Great service from the start to finisher. Thank you!