Direct HearingReviews of directhearing.com

I ordered the Phonak hearing aids and received them very quickly. My biggest complaint was that they were not programmed based upon my hearing test. In fact I thought they weren't working at all. After an initial session with an online advisor, we got that fixed. Seem to be working ok now but may need another tuneup

I was having issues with the charger while still under warranty. They send me a new charger at no cost. Great customer service!

Easy to order from and friendly service.

I was nervous about buying such an expensive item online. What about the service? As soon as Cynthia started to talk I knew I had made the right decision. She rechecked my hearing online, made some adjustments and added some new features. Cynthia knows the product In great detail. She answered all my questions and some questions I didn't know I wanted to ask. She has a very easy, relaxed, comforting manner that put me at ease. Cynthia is a great asset to the team.

I can hear good which I consider a great experience

Pricing, quick shipping, easy programming remotely, customer service has been very good answering all my questions and getting me paperwork for my insurance. Hearing is so much improved.

Great customer service

Efficient, responsive, effective, honest