Direct HearingReviews of directhearing.com

Response from Direct HearingNov 30, 2021

Hello, This is Laurence at Direct Hearing. I am sorry that you felt you had an experience with us that made it necessary to leave us a one star review. There is no information as to why you feel this way or what the circumstances were. We are customer service focused and pride ourselves on having exemplary service. Please consider reaching out to us so that we can have an opportunity to resolve whatever concerns you have and make things right. We were able to identify your account by your email and found the following activity. "Patient has elected to purchase local and has canceled his order-Not yet shipped, Full amount refunded within return period". It appears that you changed your mind about the order because you chose to purchase local and were refunded for the full amount. Please let us know if you encountered anything negative during this process so that we can investigate the matter further. Thank you, Laurence Mathers Direct Hearing

Response from Direct HearingFeb 15, 2021

Good afternoon Agneta, I am very sorry to hear about your bad experience with Hearing Direct. Please consider that we are not the same company. Your experience was with Hearing Direct, and we are Direct Hearing at www.directhearing.com -- We are in NO way affiliated or connected to them, we are a US based Premium Hearing Aid Retailer, compared to their UK based company that sells cheaper hearing aids and accessories which we do not. We pride ourselves on 100% satisfaction and would never confuse people with offers that are not true. Our discounts are up front and not via any discount codes, etc. Please consider removing or changing this review as it is not our company you've had issues with. If there is anything that we can do for you please let us know, we strive for exceptional service and no customer is excluded from that. Have a great day. Ben - Direct Hearing Customer Service