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Direct Hearing (directhearing.com) has 1,121 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
directhearing.com
Website
directhearing.com
Category
Vision & Hearing
Location
Fairview Heights, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 48% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
My previous review about having to wait a month to get a replacement aid is being updated. I received the aid with the neck cord for test. I called after charging it and they said they can get me an appt time in 2 days😡. When I first got them the test (beeps) took about 5 min. I can’t connect to my tv either with the replaced one. Not showing tv on my app. I was going to buy the $250 table aid but not through direct hearing now. Will not buy future aids from this company They just want to sell you aids then you are on your own. They said they have hundreds of locations if a problem but then said to go to my previous audiologist. Really???
CJ
cj
The information on the website was very…
The information on the website was very misleading as to exactly what I was getting for what I was paying for. Will not be ordering from you again.
Response from Direct HearingAug 24, 2023
Hey Cynthia, I believe you purchased those Signia Wax Filters without calling, chatting, or emailing anyone from our team. We'd be happy to exchange those for you though to the correct ones. Feel free to call 888-532-0786 and push the prompt for service. Please also speak with a member from our team before purchasing items in the future as we sell many different hearing aid brands, accessories, and parts so it's not always easy to get exactly what you need. Thank you for your business!
KH
Ken H.
Ridiculous to ask for honest responses
Ironic to ask for honest responses when the company reps were SO DISHONEST. Promises were made, and when the delivery could not happen, it was my fault, essentially, for shopping at Direct Hearing. It became my responsibility to communicate with UPS (it was their fault, too), and I had to notify my credit card company that an undeliverable purchase should not be charged. And the leaders at Direct Hearing, in spite of missing the delivery promised -- when they had been informed of the narrow window they assured me would be met... blamed the customer (me, again) for the agreed upon terms of the sale.
Response from Direct HearingAug 17, 2023
Hey Ken, we informed you more than once that UPS failed to scan the package when they picked it up and that caused the delay for your order. Unfortunately we were then called arrogant and incompetent by you, in spite of us offering to refund you the cost of the overnight shipping you paid for the inconvenience, then you proceeded to issue a chargeback on your credit card even after we told you we'd be happy to refund you as soon as we received the hearing aids back which is required by any company (receiving their product back before refunding you) but you didn't agree with that either. Now even after being refunded, you're choosing to leave a one star review about us. As we mentioned before to you as well, we have no problem admitting if we made a mistake, but this one was on UPS, and as stated above we still offered to refund your overnight shipping cost for their mistake because we understood your frustration. We'd appreciate you directing your review to UPS if you feel it's absolutely necessary to leave someone a bad review, but better yet, practicing some acceptance and understanding that sometimes things don't go the way we want them to because that's part of life and nobody really deserves to be called incompetent or arrogant or left a 1 star review when they've stayed in constant communication with you about the situation as well as offered multiple solutions that you just deem aren't acceptable. I'm sure you've been on the other end of a similar experience in your life and would appreciate if someone didn't respond to it the way you've responded to this one.
For anyone who happens to be reading this review, this was a rare occurrence on UPS's end (as can clearly be seen from our hundreds of other 5 star reviews) and we in no way blamed Ken for the issue at any point. We'd be happy to prove that to you and help you with your hearing as we've positively helped the hundreds of other great reviews we have. Should any proof about this situation need to be provided in order to do that, we have it all documented.
AB
Andrew B.
No response on return
No response on return
Response from Direct HearingAug 9, 2023
Hey Andrew, it looks like you've never called us on our number 888-532-0786 to resolve what you're mentioning (the incorrect wax guards you purchased without talking to us first). We'd certainly be happy to help you by exchanging to the correct wax guards for your hearing aids and we advise contacting us in the future before making a purchase to ensure the right items are selected the first time to save you any trouble or hassle.
M
M.
Asked for refund, no response.
I sent them several emails asking for cancelation. They did not contact me. They shipped the item so I emailed again asking for a resolution per their "guarantee". Radio silence. Having to dispute with credit card company.
Response from Direct HearingMar 24, 2023
We do not have an email from you requesting a cancellation that we can see nor any calls on our phone call history for the number we have on file for your order. Could you please relay what email this was sent to? And did you try to call us?
There is no need to dispute with your credit card company as we will certainly refund you upon receiving the product back and will email you a prepaid shipping label to send it back today so you don’t have to pay for the shipping (the credit card company will require the product be returned also before refunding).
Please reach out to us either by phone at 888-532-0786 or email us at [email protected] as these are our channels of communication that we do not see any requests from you on. Thank you!
BH
Bill H.
I cant rate something i have not…
I cant rate something i have not recieved yet
Response from Direct HearingFeb 6, 2023
Hey Bill! It looks like you placed your order on January 30th 2023, we then ordered your items brand new, and they were shipped out on February 3rd of 2023. We also emailed you your tracking number on February 3rd of 2023, but if you don't see that tracking number in your email inbox, be sure to check your junk or spam folder as it can sometimes end up in there. If you have any further questions or concerns, please give us a call directly at 888-532-0786 instead of leaving a bad/1 star review as we don't have any missed calls or outreach from you in our system aside from this review. Thank you!
BD
bruno de S.
the respons to my question about my…
the respons to my question about my hearing aid after waiting 32 days was(you will get yours as soon we can) nasty person ,nasty attidude, insulting costumer you need to change personals.
Response from Direct HearingDec 3, 2021
Hello Bruno,
We were told by the manufacturer of your hearing aids, whom we filed the repair claim with under your warranty for you, that unfortunately due to the recent chip shortage/cargo crisis in the country their turn-around time has been substantially slowed down for repairs. We do apologize for how long it takes to complete, but that process is out of our control. The frustration is absolutely understandable, and if we could do anything to speed up the process for you we absolutely would. Feel free to reach out to us directly at 888-532-0786 when you have a moment so we can discuss the name of the staff member who was rude to you and address it accordingly.
DM
David M.
Still haven’t gotten my hearing aid to…
Still haven’t gotten my hearing aid to replace the one that was damaged. It has been 2 months. It took over 1 month to get replacement ear buds and wax guards. Was wearing my only working hearing aid without a wax guard for 2 weeks. And communication sucks the only way I got any information was me calling not the other way around 2 months later I still don’t have my replacement aid. And when I get it I will be without any aids for a week during the holiday season. So I won’t be able to communicate with anyone
Response from Direct HearingDec 3, 2021
Hello David,
Our system is showing your replacement hearing aid was delivered to you today. We were told by the manufacturer of your hearing aids, whom we filed the loss and damage claim with under your warranty for you, that unfortunately due to the recent chip shortage/cargo crisis in the country their turn-around time has been substantially slowed down. We do apologize for how long it took to complete, but that process was out of our control. Also in reference to the wax filters, those items had to be ordered from said manufacturer as well. The frustration is absolutely understandable, and if we could've done anything to speed up the process for you we absolutely would have. We will do everything we can to make sure you are not without your hearing aids during the holiday season. Please get in touch with us when you have a spare moment on how we can help make that happen for you at 888-532-0786.
