AsdadirectReviews of direct.asda.com

My order was due to be delivered today between 4&6. I received a text saying my order would be with me at 6.15. At 8pm I called customer service to ask what was going on and they had no idea. I was told in broken English that someone would call me tomorrow to rearrange delivery. I'm so frustrated & angry that I've had to do all the chasing up. The website says the order tracking service is down, absolutely useless.

I have been trying to spend money on garden furniture at Asda and every single item is out of stock. Anyone would think it was winter, it is the middle of summer for goodness sake so why on earth are their buyers not ensuring there are goods for their customers to purchase. It is no wonder that stores are going bankrupt or sacking staff because they are not giving the shoppers anything to buy.

Even though I’ve had an order confirmation email and can view the items that I have ordered, I’ve had a text message ON MY DELIVERY DAY from Asda saying that due to a technical issue, I will not receive my complete order. No offer of any help from Customer Service. I was refused Click and Collect for the remaining items as an alternative. My husband and I are health workers and shop for our family and my mother. Appalling service.

Really poor customer service. Don’t believe the online tracking of your order as it’s just made up. My order was showing as delivered to the store but wasn’t there so had a refund. They refused to send a replacement so I did the same order again, and guess what lost this one too despite the tracking saying it arrived again. Customer service don’t care either, just issue refunds about a week after you should have had your order. No offer to remedy anything. I won’t use them again

Terrible customer service and delivery. Payed for next day delivery for a tent , it never arrived, phoned Asda who told me it wasn’t even put on the delivery van but no one had the decency to let me know so I wasted a full day waiting in. Parcel turned up 4 days later, wrong item! Told they would send another ....guess what ...wrong item AGAIN! They sent another one out a few days later which was the correct item. I was told Asda would contact me yesterday to sort some compensation out .....still waiting for the phone call ! Terrible service, doubtful if I will use them again.

Bought a television set from them 1 year ago and it developed a fault. Numerous exchanges with email, just not getting anywhere and they kept asking for order number which I gave them several times. Insist that I phone them on their non freephone number. I eventually call them and they tell me the product it out of warranty. My advice, never but a TV from them, it won't last and they won't care.

3 times now I have ordered and there have been problems 2 occasions paid for next day delivery waited in all day and didn't receive the item and then stupidly I ordered a 3rd time and the item came in the wrong size with half of it missing!

Horrendous food delivery service. So many unavailable items at point of delivery. Extremely bad stock control. All stock control staff should be sacked.