AsdadirectReviews of direct.asda.com

Purchased a Grey Compact Deep Fat fryer from Asda yesterday, Wish I hadn't wasted my money! Ok it's fine for frying just one portion of chips at a time but it's so unsafe!! The lid isn't attached to the unit, you only need to touch it slightly and it falls off so you get splatted with hot oil whilst your chips (or whatever) are cooking. Secondly you can't put the handle down! To put the unit away safely and tidily you have to totally dismantle the unit by 1. - emptying the oil out (do that anyway - keeps the oil clean, ie. no bits when you next come to use it) 2. - you have to take the handle off the basket as it does not fold in. DO NOT BUY THIS ITEM!!

Asda Slough is the worst store in Berkshire. Avoid like ground zero for the plague. The manager Michael Turner is a complete waste of time. Does not have a clue how to treat a customer with respect or deal with a complaint. Never again will I frequent any Asda store online or in-store. The food is disgusting and the clothes fall apart. No staff member knows what they are doing and rather than find out they lie. STAY AWAY.....

Ordered a set of towels for my son for Christmas, used the click and collect service as I work away and wouldn't be home for home delivery. Weekend came and I travelled a few miles to our local store to collect, parcel was there but part of the order was missing. Tried calling their customer services, half an hour wait, only to be told that they could only refund and I'd have to order again. So I ordered the missing item again for collection next time I was home, again travelling several miles to collect, only to find this time my order had been lost, and so they have refunded me again, and again told to reorder. This click and collect service, backed up by useless customer service which does not take into account the distress and inconvenience it causes, will be the reason we take our 8k a year, weekly shop to one of their competitors. Shocking service and aftercare that I wouldn't recommend to my worst enemy.

Ordered a kettle for my mum as hers had broken. Paid for next day delivery to her house - never turned up. Waited another 4 days still nothing! Nothing from Asda or yodel! Eventually got a refund for delivery but still not parcel. Requested refund and told them I didn’t want the item anymore. Awaiting refund - don’t offer next day delivery if you cannot fulfil it!

Exactly the same as other reviews I ordered a Xmas tree they said they had tried to deliver it on the day it was meant to be but I was in and never heard the door go and no card put through. The following two days they had tried but only put the card through once and both times I was at work I didn't know they just chose to deliver it when they wanted why take a contact number if your not going to communicate? Then they send my order back after telling me they would try and deliver it again and no they've refunded me and the tree isn't in stock anymore, disgusting service and won't be using again.

Asda customer services bad services there food isn't good quality most things are off.

My online order was incomplete by about 7 items, delivered late by an unhelpful, unfriendly driver. Customer services wasn't able to do anything immediately due to their computer system having 'technical issues'. So I am now out of pocket and minus my shopping. First and last time I use this incompetent, useless shop/service.

Took the money but refused a refund despite Hermes confirming they had delivered to another address. Repeatedly hung up on me and didn't seem to know what they were doing when I spoke with customer services. Utterly appalling service, had to go through payment provider refund in the end. Honestly avoid. Really dishonest and incompetent.