AsdadirectReviews of direct.asda.com

Customer service email provided by Asda doesn't work. Phoning them unless you are a customer doesn't work either. I emailed the customer service head Meg Farren. Surprise surprise no response. I wanted to complain about a delivery driver blocking a very narrow street causing problems for others especially in an emergency situation where time is of the essence.

Tried to purchase an Xbox on Asda direct, I added two gift card with the remaining £337 to pay with debit card. After making the payment they actually charged me £437. I've since cancelled and requested a refund, I'll order from elsewhere. Will now take 5 days for them to cancel and refund. Can't trust them again after them charging the wrong amount.

Surely the days of putting a UK supermarket's customer service team in the Phillipines has long passed?! What are the thinking of? You call, the line is terrible. Neither you nor the support person can understand each other properly. They appear to stuck in strict scripts such that they cannot actually help on anything remotely off piste. Ridiculous.

Clothes for one time. Bought 3 T-shirts and 2 pairs of jeans for my husband. T-shirts stretched after the first wash, and the seam came apart on the jeans. Why sell such horror!

Curtomer service is worst I ever seen! I arranged colection of one of the item to be returned 2wice now and both didnt happen. The lady answers to calls doesnt understand when I ask for a reference number for the call, or pretent to not, nor gives her name. Do not buy from here unless you sure youu are not returning the any of the items. They reached me after I reviewed on their website and explained the issue with return and arranged another collection, but it didn't happen either. We need a negative rating here, honestly!

Ordered a patio set and paid for delivery on a Tuesday. Tuesday arrived and one box was delivered with chairs but no table. I phoned Asda and they assured me the other box would be with me within 48 hours. 4 days went by and still nothing. I phoned again and they didn’t even even seem to know about my missing box. I asked them for a refund and they said I would receive an email confirming this within 24 hours. Still nothing so phoned again. They have now said within 48 hours I should receive an email and then 3 - 5 days for refund. Absolutely disgraceful service. I will never use them again.

Never again will i visit an asda store. I have basically been accused of stealing. I was using the hand held scanner whilst doing my shopping. This kept freezing and some items wouldnt scan. When i got to the checkout i called the cashier over to inform her of the issuues i was having with the hand held scanner and that some items had not scanned. I also had an x box controller that i was unaware hadnt scanned but i had lifted it out as it was alarmed and handed it to cashier to remove alarms. When she went to remove the alarms she brought a supervisor over to inform me that as i hadnt scanned the controller she had informed security and had a look of disdain on her face. I was absolutely shocked as i have never stole anything in my life and told her about the hand held scanner not working properly but she wasnt interested. They just presumed the worst and made me feel so uncomfortable and upset. I have shopped in asda for years but i will no longer give them my custom if they are going to treat customers this way. Absolutely mortified and upset to be treated like this. Iv spent thoussnds in asda over the years but no more.

Dreadful customer service. After not showing up.and with no explanation for three consecutive deliveries, I had the unfortunate experience of the rude lady in the payments team....Stella. She talked over top of me, then when I asked to say my issue, she hung up after a curt....have a nice day.