AsdadirectReviews of direct.asda.com

Really wish I had read these reviews before using this service, but I trusted the Asda name. Worst ever experience of customer service! You go through to a non uk call centre and they literally read from a script. When the conversation goes ‘off script’ they literally can not help and do not know what to do. The same script is repeated over and over. All I wanted was the two suitcases I had ordered, instead I received four cabin cases over two days. All they were concerned about was telling me when they would be collected! On day two I was told they would contact the supplier of the two cases that day, it was done 24 hours later with no response from the supplier. I Phoned 48 hours later to check in on what was happening and had to start the script all over again, they refuse to listen to you or look at your previous conversations. Asked to speak to a manager but they are non-existent. I realised by day four that I was never going to get my cases as we were literally going round in circles as all they would discuss was returning the four cases and they kept repeating that I had the wrong cases. On more than one occasion they even said that I had four wrong cases and the the two cases I had ordered. I had to repeat over and over that I had never received the two medium cases that I had ordered. I honestly thought that someone was playing some sort of joke on me! I asked for a refund, one was processed for one case but not the other even though I was assured it was. I will not be giving back the four cabin cases until I receive my full refund! Asda head office I truly hope you read these reviews, from a large company such as yourselves I really would have expected much better customer support and service.

I have ordered Wolf Blass Red Label in the 25% off for the last four 25% off sale Each time at has been not available, why on earth keep showing it as available on thier Web site, if it is not available. They charge for it on my bill and then it takes 5 days to be paid back to my account . What sort of company are they?

J'ai passé commande le 11 avril, ce jour le 18 je devais recevoir mon colis. Une grosse commande. Et ce jour Asda rejette la faute sur le service de paiement alors que ceux-ci Asda vous envoie un mail en indiquant bien la perte du colis par les transporteurs... Asda ne me demande rien alors que cette commande était un cadeau pour ce week-end. Il annule et c'est tout... Vous ne méritez pas un renvoie de la commande.

Ordered a shelf easily enough but had two issues with it: 1) cellophane only wrapped meant it was damaged in transit and 2) it had obviously been damaged before and someone had painted over the damage yet they’d still sent out. Have returned and to give them credit they have refunded quickly. However I believe they are promoting products misleadingly as they do not allow negative reviews - when submitted they are ‘moderated’ and can be declined with no reason other than please read the guidelines. Having read the guidelines and rewording three times only talking about the product (despite the fact I believe packaging and quality control are the main issue) they still decline. Judging by other comments this is normal practice for them. Meaning they will have more positive reviews on products than is likely to be the case. Very untrustworthy.

So far item has not even been sent out for courier collection, after stating it would be ready for click and collect pick-up on the evening of 30th March 2024. As other reviewers state .. don't bother with this site!

Appalling and clueless. If I could give 0 stars I would, Customer Service is non existent ordered items at end of November then receive a delay email spoken to 3 people all in the Philippines who are beyond clueless. Now told been delivered which they haven't now replacing but coming after Christmas, no idea what a Manger is either and appear to be reading from a script. DO NOT USE

Absolutely disgusting service your speaking to people in the Philippines that basically haven't got a clue you ring and everytime get a different story on where your goods are you have been warned do not use asda direct I won't be ever again shocking

I ordered 6 bath towels. 4 arrived packed in two massive cardboard boxes. A week later another huge box arrived containing not the missing towels but 2 fitted sheets. Spent ages waiting for customer service to answer the phone. I'll be interested to see what finally turns up. No delivery notes in any of the oversized boxes. Utterly useless. I ordered towels and received problems and additional expenditure on phonecalls.