AsdadirectReviews of direct.asda.com

Absolutely discusting customer service . i purchased 2 leather sofas from Asda direct i had to wait a number of weeks for them to be delivered , when i unpacked them the large sofa had a tear in it , i contacted Asda direct straight away and they were very apolagetic and informed me that they woud contact the manufacturer straight away and i would be contacted within 72 hours to confirm collection of the damaged sofa and delivery of a new one. 5 days went and i had not had any contact from them , i contacted them again and was informed that the damaged sofa would be collected and then when they had conformation that it was back in their warehouse they would refund me the money and then i would have to re order the sofa again . i told them this was unacceptable and totally bizarre way of dealing with this matter , the advisor told me she was going to sort it out and would rin me back by 11 am the next morning and guess what , i never got the phone call so rang again to be told the same as the first phone call and i could not speak to a manager and i have got to wait for one to ring me and i am still waiting . I will be telling them to collect both sofas and refund the money and i will go elsewhere, the customer advisors are full of sarcasm . Never again will i shop with this company.

I honestly am so tired dealing with them that I dont have the strength to write a big think about it but lets just say that they are a nightmare to deal with. (asda stores are okay and seem to be cheaper than tesco) so not a complete bash of wallmart company. EDIT: I decided to give them another chance, but wow was I wrong.. I placed an order a total of 4 times and it was cancelled each time even though the website said it was ins tock for both delivery and collection AND confirmed to be in stock on the phone ?? obviously a rubbish company if you have to squabble in order to give them your money..

Odered 2 items of furniture in December - said on the website 'delivered within 14 days'. Still have not received my items, yet the money was taken out of my account the day after I placed the order. Have phone customer service numerous times and they are completely useless. Each person I have spoke with fobs me off with 'we will contact the supplier, they are closed at the moment and get back to you'. No one calls back as they said they would. It was only when my phone bill came in this month that I enquired where exactly I was calling on the last phonecall I made this week when the man told me it was in SOUTH AFRICA! Huge phonebill I have to pay now for all the calls I have had to make to them trying to find out why 2 months later I have NOTHING for my money. They still dont have a clue when its coming or what's going on. I cant find a UK complaints email or telephone number. I have written a letter already which I have sent my post and also via email and havent even received any reply!!! So rude and useless. RUBBISH SERVICE. WOULD NEVER BUY ANYTHING FROM ADSA DIRECT AGAIN.

I have been told twice by asda direct to wait in for a furniture delivery it still has NOT ARRIVED phoned customer service and they said they have phoned supplier and they are not answering the phone this would be funny if it wasn't true I wish they were as slow taking the money out of my bank account so now I am £800 out of pocket and no sign of the furniture will let you know if it ever turns up or if asda direct ever get back to me regards tracey

Worst online buying experience of my life. I shall NEVER buy from asda again after this debacle. Luckily I paid via paypal, they were able to get my money back as asda never reply to emails, & call centre staff abroad are a waste of oxygen.