AsdadirectReviews of direct.asda.com

The worst company ever if you develop problems with your goods or order only a South African call centre will be able to NOT attempt to help you. Bad communication and the Scottish team you get through before you get diverted are rude and unhelpful. I paid next day delivery and was not even contacted when it didn't arrive, then i was told the TV was out of stock then I received the order 4 days later! Then the TV developed a fault....I was then told that they would take it to a warehouse analyse it etc....(At this stage I'm pulling my hair out) If i buy a new product from the shop and it develops a technical fault i take it back and get a new one! Now im being told I can only talk to someone in South Africa, and will be left without a TV for weeks...At this stage I don't even trust them to take the TV away as It seems I could end up with no TV and no REFUND! I swear I will never use Asda again..and as long as I live I will tell everyone I know...unprofessional! Im so livid!

I could write a book about everything that went wrong with my experience. From items being delivered in parts and on different days to not receiving my items. I also received goods damaged on transit. Customer service helpline based in South Africa....They may speak fluent English but communication was difficult. They didn't seem to care about my complaints or all the things asda had done wrong. This was my first experience with asda direct. Unfortunately I will not be using them again....too stressful.

Placed order for two kids kitchen as early christams presents for my kids. Paid and got a day for delivery and then no news so thought of tracking what's going on and found the order has been cancelled by asda for no reason, wrote a complaint no response. Cannot leave a review on asda site for others not to get disappointed but they wont let you put a genuine review of what the service was like. My little ones were waiting each day for their present to find it wont come. Every one should know the poor service by asda, four couple of pounds its not worth risking when their are loads of shops with great customer service but not big like asda. asda is a company which values customers to pocket our money but not because they want to deliver good customer service. its not my first experiance of this sort from asda but £5.00 cheaper coudn't resist but really disappointed not just me but my little kids just 4 and 3 if any one could guess.

I am afraid another customer that has experienced all of these problems with Asda Direct, I really wished I had read these comments before placing an order and handing over my money! This site should be available for all to see, Do Not Order From Asda Direct! I will never return to them as a customer!

I collected my order on the 1st of November. I returned 4 items of my order on the 4th of November in store. There was a system issue on the 1st and 4th, hence the order is still showing not dispatched when I look online. I was told on the 4th that it would take up to 3 days to receive the credit into my account after the guy spoke to the team via the 0800 number. I contacted ASDA via the website on the 8th and the 14th to ask for the refund that I am meant to receive. I visited ASDA store Crawley on the 17th and the Eva had to phone the 0800 team again and ask for assistance to get the refund done. They promised Eva that I would see my refund within 48hrs. Of which I still don't see it credited. I was told the ASDA direct call centre is offshore ...nevermind that nobody from ASDA direct has bothered to even send me an email to respond to my previous online queries. Poor Poor customer service. The fact that ASDA direct is offshore and they experienced system issues, should not be my problem. Thanks to the in-store employees being so friendly and understanding, but sadly my issue has not been resolved by ASDA Direct yet... It was the first time I used ASDA direct, probably the last time too. 20362757 Disappointed Customer...

Ordered Play Station 4 and Call of Duty, payed for espress delivery for saturaday, waited in all day but no show, contacted DPD and they said that they have not recived the consignment for Asda, contacted Asda who refunded my express fee and £10 E voulcher and when on to say that the goods would be delivered on monday before 9 am , well guss what 1030 monday no parcel. contacted DPD and the same replie , have not recived consignment. well contacted Asda to find im going around in circles. after explaining the above to Asda they now say i'll have to wait 48 hours for them to find the consignment and if they cannot find it they will refund the full amount. this is for my son birthday on wedesday , so sorry son no prescent untill after thursday if they refund the money on time.

Placed order on Tuesday and was informed order would be ready for collection from store on Thursday. Got an email on Thursday to say order had been dispatched but to wait to receive an email informing me that my order had arrived - so far great! Then I heard nothing else all day and nothing the next day so getting a bit worried I decided to give their customer services a call. Apparently only half my order had arrived in store and I had to wait for the other half to arrive before I could collect anything. Not only had they not told me this at any point in the order process, not only had they not told me that the click and collect service could take longer than the 2 days shown when I placed my order but they STILL couldn't tell me when to expect my order!!! "It might be tomorrow, phone again to check" Is what I have been told! I am so disappointed as I was hoping to wear what I'd bought this weekend. Would not recommend on the basis of this. Considering I was expecting to collect my order yesterday and the earliest I'll be able to get it is tomorrow at best but hey they can't tell me for definite so I'll have to phone and check! JOKE!

Ordered an item from this company on Monday 11 November on next day delivery. By 4.15pm on Tuesday I hadn't received an email confirming despatch. Rang asda to be told item with courier even though on my screen it said it was still at warehouse. Told by customer services I had been sent email on 12th telling me of delay, no such email received. Received email weds 13th telling item despatched from warehouse and received by courier on weds approx 4 am. It's now 7.45pm weds and courier has delivered my item elsewhere, rang asda to complain about yodel and guess what they were no help at all. Not a happy customer at all and my ordering will be with Tesco in future, at least they arrive when they say they will.