AsdadirectReviews of direct.asda.com

I recently order a couple of items online and only one turned up, according to Yodel this would come later on. I let a few days pass by and nothing so when I decided to Asda they informed me my item was never given to Yodel and they are out of stock of the product, so NOW that I contacted them they will refund me. Very disapointed I can't get the product I want and they did NOTHING to help or try to sort something out and even worst, shame on them for not letting me know the issue in advance and immediately provide refund, if I haven't called would they stayed quiet and kept my money? Seeing all this bad reviews of Asda Direct looks like they have no structure to manage stock, deliveries and not even provide a decent customer service. Don't sell online if you are not capable of doing so!!!

For the second time in succession goods received from Asda direct were found to be damaged upon receipt, the latest being a Russell Hobbs kettle. The invoice with the kettle quoted an 0800 number if there was any reason for complaint, we have now called this number 4 times, first I was asked to hold while I was redirected, after waiting approximately 10 mins they hung up. 3 further calls, not only was it a bad phone line (I could hardly hear what they were saying) and the accent was so bad I had problems in understanding what the operator was saying. I queried where they were based the reply SOUTH AFRICA. I was asked for an 8 digit order number which there wasn't, so after giving all relevant numbers on the invoice, the promise was that someone would call me back without fail Tuesday afternoon (30th). Needless to say here we are Wednesday afternoon and still no phone call. Why when the item was despatched from Manchester am I talking to a call centre thousands of miles away. The service provided by Asda Direct is a disgrace. The management at the company need to look at the complaints with regard to customer service in general, acknowledge that they have been incapable to put it politely in dealing with complaints. We will not be dealing with Asda in the future at any point. At the time of writing all we are left with is a damaged kettle.

Worst online experience. I have ordered everything online this year in an attempt to be more organised. All companies have delivered except Asda Direct. Paid extra for a delivery slot which was not honoured. Second delivery arranged without receiving item. Two days wasted. Yodel have apparently delivered to a different address and Asda say they cannot do anything until the courier have replied to their email – Yodel wont tell me who they have delivered the item to but have confirmed it wasn’t to my address. Got cut off three times on the phone to Asda and have no confidence in their ability to provide a timely refund. My nephew is now not going to have his Christmas present until after Xmas/New Year. Very, very poor Asda. Never again.

I ordered some dining room chairs for a dinner party I was hosting. Because it was on a specific day, I ordered in plenty of time (3 weeks ahead) – Asda stated that the chairs would be delivered a week later (I paid to pick a specific day), but nothing turned up. When I phoned customer services they said that the chairs had not been added to the day’s deliveries (for reasons they did not know!), and without an apology they rebooked for two days later, promising a refund of the elevated delivery charge I had paid. I took another half day off work, but the chairs still didn’t turn up. I then cancelled the order, promising never to use them again. They also refused to refund the carriage charge, the reasoning being I had never received the order !!!! – I haven’t the strength to argue the point any more. My advice – order whatever it is from someone else!

do not under any circumstances order from this company, you will be seriously disappointed! 5 TIMES I went to store to collect my item after receiving 2 emails to say it was ready to collect. Each time I was told it was not there and was in transit. Rang customer services for a refund to be told the accounts dept is now closed ( at 3.30pm in the afternoon???) and could they give me a call back tomorrow? Use this service at your peril and I would have given no stars if this was possible, never again!!! Susan Harrison

Worst service ever! Ordered items never arrived!! They say they delivered to neighbour by Yodel!!! Who are worst delivery company on roads in my opinion! Phoned call centre 3 seperate days promised to phone me back!!! Never did! Rang back escalated call centre manager told they would investigate 36 working hours!!! Still no answer and no goods. To add insult to injury they now sent me email asking me to review the goods. Very very unhappy customer

I don't have the time or the will to list all the things that went wrong when I ordered from Asda Direct, I can only plead with anyone thinking of doing so, PLEASE DON'T unless you want to experience : - missed deliveries, - being advised delivery has been made when it hasn't, - being advised you were out when delivery was attempted and a card left when it hadn't and you were in all day, - being sent a refund (for an incorrect amount !) for items being out of stock 2 days after you've already been told they are on their way. -Trying to communicate with their 'customer service' call centre in South Africa over a very faint line. - having part of your order (which was supposed to be signed for) left on your doorstep in the rain 2 days after you'd given up and cancelled it. - having to explain 4 times how much they needed to refund for items not received as they appear to be incapable of performing simple maths. - being advised by email two days after you thought you'd resolved everything that further items had been despatched. - getting no response to emails or written complaints. Even now they still have no idea what they have delivered and when. If you wanted to set up an organisation as an exemplar of bad service and incompetence you'd struggle to compete with Asda Direct

I ordered from the website which said the item was in stock and when I got my order confirmation it said they were out of stock, I called and they could not tell me when I would recieve the item. Finally I had confirmation it had been dispatched but a week later it had not arrived. I called and initially I was told I had to wait another 5 days but after persisting she called Hermes who had lost the item. Instead of Asda dispatching a replacement they insisted they could only refund and it was up to me to then go back on-line and re-order a replacement! I as told they could not dispatch another without payment, but I had paid for this item I had not received and the fact that the courier had lost it was neither here nor there to them, such bad customer service that I asked to speak to a manager and I was told she was not allowed to put anyone through to the managers but she took my details and someone would be in touch, that was two weeks ago!