AsdadirectReviews of direct.asda.com

Ordered an air fryer for next day delivery as it was for a gift today.Received message today to say won’t be delivered and have refunded delivery charge. Said they would keep in touch. Air fryer no use now as have had to go and buy another gift. Phoned only to be told can’t cancel order and when it finally arrives I must either reject it or take it back to Asda. Nearest one miles away. I’m 80 years old and online is the way for me. Goodness knows how I’m supposed to return it. Never again!!!

Bought a daewoo 16l dehumidifier, first item they sent was broken behind the water tank, had it sent back, got a replacement sent and again broken in the same place but even worse that the first one. These idiots are on purpose sending broken items. I got pictures for proof.

Hiding reviews ? Bedding I purchased shows 13 reviews on Google (under 3 stars) but on Asda website there are none and won’t allow me to write one! Tried to post it in the questions which was denied twice. The bedding quality is absolutely terrible I’ve never received anything so bad and I won’t be using it. It is rough and see through. Will never be buying bedding from them again in future. For reference it is the black frill duvet set they currently have on sale. Do not buy.

Absolutely shocking! 3 out of 4 orders cancelled as no stock! Why advertise it !

Paid 4.50 extra for next day delivery needed urgently for school uniforms. Didn't arrive and still waiting.. customer service is poor to get through no luck

Update I did return products in the end but didn't receive payment for one item of clothing. Guess they need the money more than I do... 3 Sept 25: I opted for store return when some clothes were ginormous I've been unable to get to the store and phoned to ask if I could change the return to home collection. She said absolutely not I'd made my decision. She asked for my name I gave it to her she asked again. I asked her if she was listening. She said 'no' There were no managers in and to phone back at 7pm at night.

Ordered groceries to come the next day and paid extra for delivery. No sign of it arriving and site hadn't even got to the "preparing" stage so I called to cancel it and was told it they couldn't call the store it was suppose to come from but it would show as "cancelled" and a full refund would be in my account. On the day after it was meant to arrive it had been marked as delivered. I called up again and was put on hold to be told they couldn't speak to the store it was supposed to come from so I should wait until the status changed to cancelled and call back. It's been almost a week and the status hasn't changed from "delivered". There's only one contact method for them for a full refund on an order and it takes between 30 mins and an hour to speak to someone if the line doesn't go dead and I need to redial and I've already wasted almost 3 hours calling them. This should be a much simpler process!!

I stopped using Asda for my online shopping when their service deteriorated to an unnacceptable level. Three times in a row there were 10 plus items missing from the order and countless substitutions. Some of the substitutes were nonsensical. Their customer services are a joke. Hours to get through and then the person on the phone has such a thick accent that you can't understand them and they can't understand you!