Carole D.
Terrible experience, would never use again
We needed some new bedroom furniture and were on a limited budget so we were delighted when we found the wardrobe we wanted, in Asda Direct's sale at a really good price. We thought it would be perfectly fine ordering from a well known company... little did we know how almost everything that could go wrong, would! Firstly we ordered the item on 2nd January. We weren't given a delivery date, only that it would be with us "by 2nd February". Fair enough I thought, no doubt they'll update us nearer the time. Nearly three weeks passed, when I eventually got an email saying my items had been dispatched, and to "click here" to track the order. On trying to track, no information was showing - the website still said that my items HADN'T left the warehouse. To clarify the situation, I rang Asda Direct, got through to their CS call centre in South Africa, and all that the lady on the end of the phone could tell me was that the item had "probably" been dispatched, but not to worry as the courier firm would call me 48 hours before delivery to arrange a date and time. Then last Wednesday I came home to find a card through the door, saying that my furniture had been left with my neighbour. No prior warning or notification of delivery, I'd have made sure I was in if I'd known it was coming. anyway, my husband took the weekend off work to get the kids' bedroom sorted, including disassembling the old wardrobe and putting this new one up. We got rid of the old wardrobe, and opened up the box of the new one, when it quickly became apparent they had only sent us HALF a wardrobe. There was no top, bottom, drawers, feet or fixings included, only the sides and doors. Quickly got on the phone to CS again but as they are in South Africa they didn't seem to grasp how upset or angry I was, and merely took my number and said someone would call me back - nobody did. They refused to give me any contact details for the supplier so I couldn't take it up myself. Rang again the next morning - same old story, someone will call you back - nobody did, after I waited all day Saturday and all day Sunday too. Got back on to them this morning (Monday) and finally got someone slightly helpful. he still wouldn't give me the details of the supplier but got on to them himself and *I think* arranged for a whole new wardrobe to be sent next week, but then again it could have just been the missing half, I couldn't really understand. All I do know is we wasted the entire weekend when we expected to be getting the kids' bedroom together, they are still living in a mess with clothes all over the floor, and it's going to be at least another week until this may or may not be sorted out. It's so frustrating, being unable to speak to anybody in the UK, being refused details of suppliers / courier companies, and being left hanging without knowing what's going on. I will never, ever use Asda Direct again for anything.