AsdadirectReviews of direct.asda.com

I paid for guaranteed delivery on 06.02.2015 Unfortunately Asda chose to use Yodel, the UK's worst delivery company Waited in all day 7am to 7pm no delivery Neither Yodel or Asda are particularly interested really At least I know never to order from them again All I have to do now is wait goodness knows how long for my refund

Do not know why Asda use these people.Promised a phone call 30 mins before delivery because property empty.No phone call they just turned up put a card through door and took sofas away.Phoned customer services who did not have a contact number for drivers because they were sub contracted.Arranged redelivery for following week and told I would get a text with a time slot day before.When I didn't get a text phoned excel customer services to be told sofas were damaged and had gone back to depot but nobody bothered to inform me.Phoned Asda customer services who are in south africa and they are a waste of time.Have now cancelled my order and will never shop with them again

My mother ordered two sofas,no contact about delivery,then when she rang to find out where they were was told they had been damaged and would be another 4 weeks? ermmm ....really? Customer service shocking and its in South Africa? Whats that all about!

The worst delivery service ever. 1 complete bag of shopping missing ? Reported it and was told I'd get a phone call back. I never RECIEVED a call and I had to ring 3 times costing me £6.29 in calls. When I got to speak to advisor I was told they could only give me £5 in compensation and they would NOT re deliver my items ??? Discusting service I will never ever use asda again

I ordered from ASDA over 3 weeks ago - still no delivery. I have written two emails to customer service and got no response, apart from automated ones. I called, but again nothing happened. The parcel is stuck at Yodel, a company well-known for its disastrous service. God knows, why ASDA uses them as their delivery company.

Order furniture on the 3/1/15, with promise date of 22/1/15, called 3 times before delivery (including day before) to make sure it would arrive and to book day from work. Was assured each time yes it would be here and to wait for email from suppliers. Cleared out old furniture (sold) - waited and didn't arrive. Called customer services - first it was its at the couriers waiting to be scanned in, this would be the 26/1/15, then told delay was at the manufacturers and would receive an email from supplier - non received to date, promised call on 28th - no call ! - called 3 times 29/1/15 - promised call back within 2 hours from manager - still waiting - even sent email to CEO - no response - just need to know when it will be delivered !!! - not too much to ask since they have had the money since the 3/1/15!

Ordered a bookcase and matching sideboard on 1.1.15... Delivery date given as being delivered by 22.1.15. Nothing heard so rung on 19.1.15 to be told they'll be here by 22nd and that courier would contact me to advise of time. Nothing heard again so rung on 21st to be told that they'll definitely be here on 22nd. Rung call centre on 23rd to be told that the sideboard is out of stock until end of feb now.. The bookcase however is in stock and will be delivered the following week... Again the courier will contact me to make arrangements. Nothing heard AGAIN so rung on 28th they said gets chase supplier and ring back.. No call all day.. Finally rung late on 29th to tell me the same thing as last Friday!!! Bookcase will be with me in a week but the sideboard is still end of Feb... The supplier will be contacting me to make arrangements. By now I don't believe a word any of the foreign call centre staff are telling me... We've paid £400+ for some furniture that I've no idea if I will ever see it! I've used asda before and would have recommended it but after this fiasco I'll be steering well clear!

DO NOT ORDER FROM ASDA DIRECT- bad customer services unable to give any information and then just make up a delivery date, took a day off work waiting for delivery which turns out had not even left the warehouse. They take your money the moment you place the order and then cant tell you when you will get the goods you have paid for, im not talking a few quid im talking hundreds of pounds for new furniture. They should be investigated as im sure there is a huge service failing on their part. Im still waiting for my delivery its been 5 weeks now. you've been warned !!