AsdadirectReviews of direct.asda.com

I ordered sofabed online on 16.1.15...delivery proposed for 6th march. no sofabed by 20.3.15 despite numerous calls. Told it was 'lost' and asda direct were investigating. told i would get refund and order is cancelled. Ordered another sofabed from Argos with delivery on 1.5.15... No refund received to date but yesterday awful arrow courier arrived and were ruxe to my kum and made her sign for sofabed (she thought argos order was early). At no time ftom 20th march did i get communication regarding this. raging..and sitting with2 sofabeds and waiting on their mucky, dusty sofabed to be collected. I am raging and frustrated... courier damaged my frint door and my room walls have been dirtied. dont use them!!!!!!!

bought product for £400, delivered by ArrowXL. Wrong item but courier demanded it had left on door step as an asda problem. Asda offered to replace item if would pay £20 extra postage costs, otherwise have to wait 15 days for collection and then a refund and only then resend right item, if in stock. Then advised must re-buy online for 400£, and wait 20 days for a refund, but there is a risk that may not refund as Asda rarely refund ..........shocking and no help at customer services, just shrug shoulders and said hard luch

I wish I had seen these reviews before. I bought an item from Asda Direct as the item I wanted I could only buy from them as it was an Asda exclusive, and where I live has no Asda so online was the only way to go. Asda is a well respected and big company so I honestly didn't think I would have any issues, wrong. I paid for my item and the exspensive postage costs via paypal, I was sent an email confirming my order and was given a delivery date. After a few days I became concerned as my item still hadn't been sent, I contacted them to be told that my item had been out of stock but was now back in stock and would be sent the following day. When I bought the item nowhere did it state it was out of stock, and why did they take my money?! I received a dispatch confirmation the next day and happily waited for my item. I was told the courier would ring me 48 hours after dispatch to confirm delivery. Days pass, no phone call and no delivery, I signed into my Asda account and saw the status was delivered! Nothing had been delivered at all! I was given a track delivery link in the dispatch email but it didn't work, just opened up a blank page! I contacted them and it took 24 hours before I received an email back, I was told the item was still in transit, again days pass no delivery, I was angry at this point and sent another email and shortly after I received a call from their customer service team all the way in South Africa (what?!) the lady assured me my item would come within the next two days, I belived her, surprise surprise, my item still didn't turn up. It's been nearly 2 weeks and still no delivery, Luckily I have managed to buy the item via ebay and Asda have refunded me, thankfully and they sent me a £3 e-voucher but I shan't use this company online again, and after reading all these bad reviews, it seems I'm not the only one who's had these issues, stick to instore shopping at Asda! Avoid!

So your after a few items of clothing. Place the order for next day delivery... Pay your money... Get the email as it's on its way. Spend Saturday waiting.... Umm nothing so Monday comes...Nothing.. All for the cost if £4.50. If you want hassle and the promise of next day delivery go ahead. You will be disappointed... When it never arrives you call customer uncare fed a lot of company read jargon.. And realised your clothing is somewhere with yodel. Unknown location... Unknown van somewhere in the UK (maybe) if you love hassle... No company care blah blah order with asda George. By the end of it all you just may of gone to the shopping centre..... Thanks asda George

I placed an order with ASDA Direct, and at the same time, paid extra to choose the day my item would arrive with the courier. I waited home all day (7am - 7pm), and the item never arrived, so I called their 'helpful' customer service hotline. After conversations with them, it turns out my item was never dispatched (despite me paying to get it on that day), but they would chase up my order and call me back. I waited 5 days with no return call, so called them again. This time, the lady investigated further, and told me that the item was out of stock (why take my money and promise me a delivery date then?!), and I would be issued a full refund of my delivery charge, and the cost of the item. A week later, I had only received my delivery charge back, so I called them again. "There was an error processing your refund, but I will action it now for you - the money will be in your account in 3-5 days" the lady told me. Well, surprise surprise, a week later, the money was still not with me, so I called again. This time, I was put on hold for 40 minutes (FORTY!!) to be told, that I would definitely be receiving a refund, and as a gesture of goodwill, I will receive a £10 ASDA Direct voucher in my email inbox. Well, as you will guess, it is 3 days later, and I have yet to receive my refund, nor the promised voucher email. This is absolutely appalling, and I will never shop with ASDA Direct again. Management have a lot of questions to answer.

I ordered an item on 31 December 2014 and also queried the parts included as it was not made clear by the product details. As I never received a satisfactory answer to my query I demanded a refund. I have rang Customer Services ( in South Africa) several times,the last five times being promised a Manager call back -needless to say I never received any call back. I emailed at least eight times and I have also written to the Head Office in Leeds. I am now having to seek legal advice as Asda Direct are ignoring all my communication and I still haven't had a refund. I would advise people not to use this firm and just wish I had read these reviews before placing and paying for my order.

I ordered the Tommee Tippee Bottle Prep Machine x 2 totalling to £119 last month- order went through and money was deducted from my account. I then get a call from their customer services in south africa the day after, to say that they have had to refund my money because the items were actually out of stock. To say i was not happy or impressed is an understatement! To make matters even worse- upon checking my monthly bank statement I noticed that although asda had taken the £119 out of my account they still hadn't bothered returning me my money- 2 weeks later! It specifically states on their refund notification email that it would take 3-5 working days. There were no contact numbers on their website so I had to submit a form to their customer services department explaining that I was still waiting for my refund. Sure enough I received a call from their customer services dept (south africa) a day later saying that for some reason my refund didnt go through automatically and would now have to be processed manually. When asked how long this would take they said they didnt know because they have had to email the accounts department in the uk and until they respond to them- no one can tell me what is going on!! I then said (as calmly as i could) that i would like to lodge a formal complaint. His response? Oh well we are the department that deals with complaints and I am dealing with it!!!! Since then I emailed the CEO directly only to receive a reply saying that someone will contact me soon. Have heard nothing since. I have now received a call from their customer services department saying the accounts department have finally processed my refund and it should be with me in no later than 4 days time. As for complaints procedure that didnt consist of a telephone conversation with the South Africa Customer Services dept- I have been told to write to head office. What difference that will make when the CEO's direct email address has gotten me nowhere- i dont know! Am absolutely Livid!! First they agree to sell me products they don't have. They then take £119 of my money and leave me out of pocket for 3 weeks+ when refunds take 3-5 working days (specifically stated on their website) Had i not checked my bank statement they would have not even noticed that they hadnt returned my money- RIDICULOUS. I will never be shopping from there again!!

I ordered a onesie as a xmas present, which was unwanted. Just before returning it I ordered a shirt and 2 pairs of trousers for my son. I decided to return 1 pair of trousers and the shirt, with the onesie from the other order. They refunded just the onesie. After a few days I called them and they told me they haven't received the other return and they need the collect+ receipt! I told them the returns were in the same parcel with both invoices and I discarded the receipt when I knew they had received the goods after the first return. They won't look for the missing goods, they have simply said that until I can provide a receipt I won't get the refund! Well I suggest getting off your backside from your computer and going having a look, because some idiot in the warehouse has just cost me £15. EDIT: I have finally managed to get in touch with the warehouse (in England) myself, after a bit of research through Google found me the number. They were very helpful and have finally processed my return. The idiots they have working for them in South Africa or wherever it is, are not competent. I even asked them to forward me the complaint departments contact details. They asked what for! I told them and haven't heard from them since. These fools are costing Asda money. Much more money than they think they are saving by outsourcing their customer service teams.