AsdadirectReviews of direct.asda.com

I ordered two garden chairs and matching table on line via asda direct. The order was delivered minus one of the cushions. I rang their customer service helpline to be told that they couldnt send out the missing cushion and instead i would have to repack the entire set and have it collected. They would then assess it and an undisclosed time later send out a new set. I explained i was on niteshift and had already waited up once for it to be delivered and didnt relish the idea of now re packing it again, waiting up for it to be collected and then waiting up another day for a new set to be delivered!!! All for a singular missing cushion!! The lady refused to let me speak to a manager and was extremely unhelpful. I ended up asking for a refund. Buyers beware!!!

I tried to place an order for something you can't buy in the shop (comes to £14.95), more than I would have paid for a similar item, but I needed the container it came in for continuous use. I tried to complete checkout and it would't allow delivery to main store (this was allowed previously). Now they block all orders below £25. I tried to discuss this and attempted to make a complaint over the phone. I got put through to an overseas call centre and they just came out with excuse after excuse of why you can't place an order and return the item that took it over the £25 back immediately - this would be allowable under Distance Selling Regulations for items not wanted within 7 days. After getting messed around so much I ended up putting the phone down - I will not be using the asda site for any further purchases.

With a large garden party coming up and my 10 year old “Old faithful “Beefmaster charcoal BBQ being too small to cope, I thought I would retire Old faithful and get one of those new swanky gas BBQ’s. After doing my research, I came up with a short list which the Uniflame Sear 6 came top. Sold only from Asda Direct!!!!. (If only I had researched ASDA Direct on trustpilot) The price £399.00 plus delivery. It got 5 stars from the UK customers and the Independent recommended it also. I bit the bullet went on line. Good it was still in stock, so I ordered one and paid an extra £14.95 for a named day delivery. The 4st July. I got a confirmation email back saying “Thanks for placing your order. The next time you'll hear from us will be when your order has left our warehouse and is on its way to you.” Delivery Option: Saturday 4th July Named Day Service The carrier will contact you up to 48hrs before your chosen delivery date, to advise an estimated 4hr window for delivery. I retired Old Faithful and sent it to pastures new. I went out and bought the gas ready for the first go at the swanky Uniflame BBQ, sat back and waited and waited and waited for some communication from ASDA. Had I gone deaf? No Were the phones still working? Yes Was my email working? Yes. Was anyone alive at ASDA direct? Unknown Still no communication. The delivery day came. I stayed in waiting for the delivery eager to put together the BBQ and test it out and see if it was as good as the reviews. At about 11.00am I had started to have had enough of this waiting so I rung the 0800 number for what ASDA call The ASDA Customer Services Team. HA HA HA He is how it went Operator "Can I help you". Me "Yes I have ordered a BBQ from you order number is xxxxx. Can you tell me roughly what time it will be delivered?" Operator went silent. Then said "it had not left the warehouse". Me (feeling a bit confused at this answer) "I am sorry but it is supposed to being delivered today and that is what I have paid for". Operator “We are out of stock of them”. Me (nearly speechless at this reply) “This is totally unacceptable your web site showed them available and I even paid for a named delivery day. Asda have entered into a contact with me” ( I know there will be some small print on the terms and conditions ASDA could use to slither out of their moral obligation). Operator then offers to refund the delivery charge!!!!!!! (For what delivery?) I ask "when they will be in stock again". I still want the BBQ Operator answers straight away “3 to 5 days”. I say "what day will I then get my delivery". Operator went away came back and did not know a date. More than 3 weeks later the web site still shows them out of stock.So much for the 3 to 5 days The operator then offers me a refund, and to add insult tells me I can order it again when it comes back into stock. I refuse the refund. I still want the BBQ on my existing order. I then get offered a £10.00 E voucher. I refuse this also. (Why would I want to use ASDA direct every again.) I then gave them 24 hours to tell me when I would receive my BBQ. I never got this answer Had I gone deaf? No Were the phones still working? Yes Was my email working? Yes. Was anyone alive at ASDA direct? YES but don’t care about the customer. 10 days later my account is credited with the £413.95 I paid. “Without my permission.” Conclusions Asda Direct Web site is not fit for purpose. It should not accept orders when they don’t have stock. Asda supply chain may be not fit for purpose. They should know when products are due and inform customer services or it could be the sales team just don’t care to inform customers. Asda Customer team is not fit for purpose. They don’t inform customers of supply issues and wait till they have an irate customer to deal with. Asda think they are so big they can take customers for granted. Asda I have been a loyal customer to you for over 25 years and spent tens of thousands in your stores. But never again I would not spend a penny with you ever again either in store or on line. Just after this I bought a product from Tesco Direct. It arrived when they said. In 48 hours. I had 2 emails and a phone call on the delivery date. Asda your Slogan is wrong Shopping with us just got easier. It should say. Not shopping with us makes you shopping easier Later update 2 weeks later. Got my BBQ now not from Asda but from a good company Hamilton gas Delivered when they said they would. Some good news from Asda the price has come down the bad news they still don't have it stock and have never had it in stock since my order. Asda Whats this all about? Reduction in price on something you cant sell why knock it down to 99p

The way ASDA direct online service works is utterly inconvenient. I ordered an item around £100 from ASDA direct and chose the time slot to pick the item next day. ASDA direct blocks the funds in my bank account not knowing whether the item is available in the store chosen. Next day morning, I found that the store doesn't have the item and hence they cancelled the order. Then ASDA direct does not release the funds in the bank account for a long time (6 days to 10 working days). If I need to release the funds sooner, ASDA direct asked me to call the bank and get the authorization number and a fax number and pass back to them which they will then send to the bank. I decided I will never use ASDA direct service. I have used Tesco direct for ordering items many times and I had never had a problem. In fact, Tesco delivers the item to the chosen store to be collected the next day. I will continue to use Tesco but avoid ASDA direct at all costs.

The online grocery shopping customer service is disappointing. After more than a week of no delivery of my order and calling every day to speak either to customer service or the store itself, I was offered a 5 quid voucher for my inconvenience.......completely disappointing and changing supermarket immediately!!!

I ordered some garden furniture and chose a delivery date and had to pay an extra £15 for the date I wanted this delivered on. It was all good until the day before the scheduled delivery date, where they point me to an external website to track delivery, with the note "The carrier will contact you up to 48hrs before your chosen delivery date, to advise an estimated 4hr window for delivery". Having received no delivery or contact, I call up the carrier and they say that they have no delivery for me. Upon contacting ASDA, they said that they have dispatched the order to the carrier on the delivery date and that my delivery should be in 2 days after the "named delivery date". I then requested to speak to the manager and they refused to put me through to the manager saying that the manager has important work (which means that customer service for them is not important). The Customer Service agent refused to tell me her name. As of today, I am still waiting delivery for something that I paid for to be delivered on a particular date. Wonder if ASDA really care about customer service. Having read other reviews, is there anyway that ASDA can be made accountable ? My corner shop gives me better Customer Service, but then it ain't that tough to beat ASDA on customer service. I had to rate them as 1 star, since this site does not let me do anything less than a star in rating. Lesson Learnt : Stay away from ASDA like plague.

18th April ordered a coffee table online which was showing as in stock and available for delivery. Then received an email to say it would be delivered on 28th. On 27th online tracking said it had not been despatched and then an email to say it wouldn't be delivered as promised but would be delivered within 48 hours. After yet more conflicting emails it was eventually delivered on 11th May!! and on opening the package was badly damaged. Collection arranged for 18th May but the refund has still not been made and on enquiring via customer service today was told "I've contacted our supplier, and the item has not yet been received. As soon as the product is received we'll process your refund.". So 8 days after they collected it they say they have not received it and no refund. Whilst this fiasco was ongoing I saw the exact same table at Wayfair.co.uk. It was £24 more than at Asda but it arrived within 3 days and in perfect condition.

Asda have such poor product quality and useless customer service. If your product arrives damaged, like my parasol did, then you will spend hours calling them to arrange for a courier to pick up (they rarely come when they say). In my case instead of a refund they sent me another defective product that someone else had returned that was even more damaged that the first. You get what you pay for so don't be tempted by the cheap prices. Asda should stick to selling food in a supermarket, they are fairly competent at that but shocking at running a mail order company.