AsdadirectReviews of direct.asda.com

I bought some boots online, for click and collect which were supposed to arrive to the store after 5pm. This was a week ago, I have been on the phone to the customer service people 3 times. I have also sent 3 emails. I am absolutely horrified that I am having to re-order something that was their fault never arrived. I also had to wait for a refund and an e-voucher as the boots were on sale when I ordered them. Speaking to a customer service advisor today he said in a reassuring tone, "don't worry your e-voucher will be there by the end of the week," END OF THE WEEK? excuse me? I have never been so angry in my life. Completely horrifying that they can get away with this after offering to provide this seeming convenient service. I think not. I would just re-order the boots at full price and use the e-voucher for something else but I am loathed to ever use this service again. Been treated horrifically and it's sad to see I am not the only one.

I ordered from the Asda website for the first time on Saturday evening but now I wish I hadn't bothered. I purchased a few small kitchen appliances (A kettle, etc) and was told my order would arrive by Wednesday. It is now late Thursday night and still no sign of my order arriving- infact after checking the status of my order online I see it has yet to be despatched. So it'll likely be mid next week by the time it comes.... I should have just gone to the nearest store and bought them in person. Silly me!

I bought a top last week admittedly it was only £4 after being reduced but have only washed it once in a brand new washing machine and the top now already has a hole at the front I can't get to leave a 'poor' rating on the George site as it doesn't like my low star rating. Very disappointed but glad I didn't buy the top at the full price!

I ordered a pan set on line reduced from £40 to £25 on 29/09, I had a email on 02/10 to say it had left the warehouse. When I hadn't heard anything by 04/10 I rang their helpline twice where I was told that they would contact the store (click & collect) and someone would call me back, no one rang me back that day. I then rang again the next day and this time someone rang me back and told me my item was being delivered to the store that day (05/10) and would be available for me to collect. I went the following day (06/10) and my order number wouldn't work on the click and collect screen so I went to customer services in store who got the click and collect advisor to come and see me, it took the guy 10 minutes to locate my order on the system and he then went to try and find it in the warehouse, he came back 20 minutes later only to tell me it wasn't there it must be lost and he issued me a refund there and then. I then decided to check in store if they had the pan set I'd ordered and they did so I bought it direct from the store, where I might add it was £5 cheaper than the online price. I obviously sent in a complaint about this experience and had a phone call a few days later apologizing etc. offering me a evoucher for £3 and I was told that the online prices are different from in store as the online items come direct from the manufacturer and in store items come from the warehouse. So if you can get to a Asda store to buy then I advise you do as you will find out it is a lot cheaper than buying online. I will never be buying from their website again after this experience and finding out that information.

Ordered a garden chair set including table, sofas and foot stool. Arrived within good time however damage to foot stool. Immediately rang to explain and informed they would come and collect the item and order a replacement which would be sent out in 2 days. After waiting two weeks without a replacement a second telephone call was made where they explained they had received the faulty item but were awaiting paperwork. After waiting just over a month I called again where I was informed that no replacement had been ordered! No apology was given and although a lovely garden set left disappointed by being incomplete!

I would just avoid ASDA direct, even if you pay a little more to purchase elsewhere. I purchased an item for next day delivery as it was needed urgently, before I went on holiday, only to have a faulty item delivered next day. Was completely misinformed by staff in the customer service team @ ASDA direct about what my options were at that point, which led to me not getting a replacement or refund, I'm still £50 down, with a faulty item. After my most recent complaint I was told by the staff member that her manager said she was okay not to offer me any help, after checking, I completely despair. In store they conveniently say they cannot help with ASDA direct issues and direct you to the phone line, which also won't help in my case. I will pay more next time to avoid this amount of inconvenience, I really would recommend just purchasing elsewhere, this even put a dampener on my holiday, which was a particularly special one. I won't be shopping at any form of ASDA after this.

Ordered 14 items to be delivered - clothes for my holiday. Only 4 items turned up, despite receiving dispatch emails for all and having paid extra for a named delivery day. Have contacted ASDA "customer service" department numerous times (even whilst I was on holiday, because they left my bank account empty!) only to be fobbed off and given incorrect info each time. The latest was that refund has been processed and I'd receive it in my PayPal account in 3-5 days. Order was placed on 4th Sept. 22 days later and still no refund or missing items (not that I need them now as had to go elsewhere) have materialised. Having read the reviews it seems this behaviour is commonplace. There is a name for companies that take monies for items they cannot deliver and do not provide refunds...

WHY DID I BOTHER!!! DONT WASTE YOUR TIME!!! Well what can I say. I thought I would have to go a long way to find someone worse than tesco but I managed it and they proved me so wrong. Last night I took up one of asdas many offers displayed on their website. The offer was for 4 toilet rolls by andrex for 20p. I placed the maximum amount in the basket that I could and then went on to shop for some more goods to takeit over the delivery threshold. Today I got the delivery... Guess what the toilet rolls had run out.... But wait that isnt a problem because in the terms and conditions it states that they will replace the out of stock item with one of equal or higher quality and value... NO NO NO... The item in question was struck off the order and the delivery driver turned up without it. I was slightly annoyed at this but even more annoyed by the fact that the driver thought this was fine and expected me to accept just half the order... He was swiftly despatched back to the store with my goods and I thought that was the end of that... NO NO NO. On checking my bank after the delivery I find that the money for all the goods has already left my account even though asda states that the money will only be applied for once the delivery is made. Now I dont expect to get my shopping for free but I also dont expect to be charged for items that have not even been picked... So then I ring asda store to sort out the apparent issue. I get put through to one of the store managers who was randomly picked as the home delivery manager was sat at home watching corrie. That manager didnt understand the problem as they stated that they had literally thousands of the item we wanted... Finally I ring the freephone number on the delivery note. Good job it was free as it connects to capetown in south africa. They were as helpfull as the worms in my garden. To sum up I feel that I have been conned and wasted my time totally. I shall go to aldi tomorrow and do a proper shop. DONT WASTE YOUR TIME ON THESE CON MERCHANTS!!! ITS REALLY NOT WORTH IT!!!