AsdadirectReviews of direct.asda.com

After ordering good earlier in the year from them, I decided to cancel one of the items. It took ages to get through to them, then it was an offshore operation. They promised me they'd cancelled the item, a month later, no refund, called again, promised the same, third time lucky and finally got the refund. Asda, your service is terrible!

Ordered a chest of drawers from asda direct, after what seems like the whole night I had finally put them together (instructions were awful) the next day my 6 year old daughter had very slighlty leaned on them and they had collapsed and split! Not only causing scratches to my daughter but the chest of drawers were unrepairable I had addressed this to asda but all they offered was a collection of the product, I had said this was okay but it had to be at a time that I was not working, they had refused to work around me(bearing in mind it was a fault of there unsturdy product) and basically said that if I did not have anyone at home to wait in for the collection then I would have to take a day off work (which would result in me loosing money) I do not have anyone able to sit and wait for them or I am not willing to take a day off work for something that is their fault, they should offer a refund or work around people especially as it is their faulty product sold, no help from customer service, I am now £50.00 down and stuck with a heap of junk that I no doubt will have to pay to get rid off!!

I ordered a bouncing chair for my granddaughter and was expecting to collect it from my local store after 5pm the next day ,as it didn't arrive I contacted customer servive who told me there was a 24 hr delay , the next day still no chair. I emailed customer service several times and no reply so rang again and was told that the courier had sent my order back as I requested. I complained as this was not the case and was told someone would ring me back red my complaint. As nobody called me back I rang again and as told my order was lost . I have since emailed again to ask for email address of the managing director but no reply .WHAT A SURPRISE . To add insult to injury I have been asked to review a product I didn't receive . DONT USE THIS SERVICE IF YOU REALLY WANT SOMETHING CAUSE U WONT GET IT AND CUSTOMER SERVICE HAS GONE OUT OF THE WINDOW. Clearly judging by other reviews below I am just one in a long list of complainers

I ordered a substantial quantity of garden furniture from Asda online. When the largest of my three sets was delivered the courier told me that it required a sack barrow to move but they couldn't fit one in so the rolled it from down my road to my back garden. Upon opening the item the table and one chair was damaged. I immediately rang asda who told me the items were out of stock . As I had purchased lots of items with another set due to arrive at a later date I asked if they could give me a price reduction as this would be the easiest solution to returning everything and I would try and get a repair done. For the damaged item of £500 they offered me £25 ! This was a pain enough trying to get them to understand why you wouldn't pay full price for a damaged item . My case is now bring dealt with my a so called operational manger but they have no authority to make decisions . They have sent a technician to look at the damage who has said it can't be repaired . In order for me to return everything they expect me to package the item back up! It's an 82kg item so how they expect this is beyond me when two grown men struggled to get the item in ! As for my delivery that was being sent at a later date I tried to cancel this . After being assured by Asda three times that the item had been cancelled I received numerous emails that it had been despatched and was due for delivery. The only way I've been able to cancel this is by cancelling via the courier directly but it could take upto 28 days to get back to the supplier ........ Which means over 28 days to get my refund !!! Avoid this Company at all costs, it's not worth the stress that comes with it !!!!

We ordered garden furniture online on the 3rd of May 2016. Received an email from Asda and the courier company confirming that delivery will be on the 9th of May 2016 between 9-11am. We took the day off on 9th of May 2016 only to find there was no delivery. At 12pm on the 9th of May 2016, we received a call from ArrowXL who are the delivery company apologising for the non-delivery due to some internal issues between Asda and themselves and asked as to when we would like to reschedule our delivery. We requested delivery for the 13th of May 2016 between 9am-11am. Once again, we had to take time off work. No delivery was made by ArrowXL. We have sent two emails and made several telephone calls to Asda Direct to ask for somebody to call and let us know what is happening with our order. We still have not received a call back or has anybody from Asda tried to respond to our emails or any of our telephone calls. Anybody thinking of purchasing furniture from Asda online, please refrain! It is not worth the hassle!!!! Asda Customer Service are useless, to put it politely! We want to cancel our order but that's another story entirely as we are unable to speak to anybody who can help us!! We are so disgusted with this company and will never be shopping with ASDA from this point forward. In the meantime, we have no idea where our furniture is??????????????

This is the second time that I have used Asda Direct for my online shopping order...I should have learnt my lesson the first time! 3 items were substituted....Instant coffee was substituted by ground coffee (so I would have to purchase a peculator in order to use it!) A black eyeliner was replaced by a brown lip liner! I also had an item missing completely from the order! Last time I ordered it was the same tale that there were several missing items and poorly substituted products....back to Ocado who are exceptionally organised. Poor poor service...never again.

I ordered a compact cot from asda direct as my little girl had out grown her mosses basket. We had the delivery date and sold her basket and stand on the same day. The cot arrived and I set about putting it together, I noticed that the wooden bars of each side had large sharpe gouges in them and jagged edges. I panicked that we had now got nothing for my baby to sleep in. I realised that the sharpe parts were below the first stage of the cot and would become an issue when the bed was lowered. I contacted asda immediately to try and resolve the issue. They said that they would collect the cot but it would take 10 to 14 days to send a replacement. So my child would be left with nothing to sleep on. After numerous phone calls saying that was not satisfactory they came back and said we can replace in 5 days. NO NO NO. This is not good enough asda. I tried to contact the manufacturer but surprise surprise it appears they no longer operate as a company. After much disappointment on the phone again, we are going to purchase a new cot and get a refund. No offer of any compensation either just to stick the boot in. If you like poor quality items and even worse customer service then asda direct has this in abundance.

AVOID AVOID AVOID. Seriously 1star is too much. I ordered 4 pieces of furniture 8 weeks ago with an agreed delivery of 8th January 2015. They tried to deliver it on 6th and 16th December and damaged half the order in transit. I was forced to reorder it so now have two separate orders because they won't add it to my original order, despite being their mistake. They don't deliver on the agreed date and to make it even more confusing use two delivery companies. They damage it in transit again and do the same on the 9th and didn't even tell me, I found it out for myself by ringing the delivery company why my order had not arrived. I have been offered £10 compensation for the stress caused and still haven't managed to get the order after reordering now a total of four times. Rang the company everyday numerous times for two weeks requesting a managers callback which they advised would be in 2 hours. It's now the 17th and a manager still hasn't called and I have not received my order. I've cancelled it now. They might be cheap (which makes people order) but they cause so many problems and all contact centres are in South America with agents being uneducated and quite frankly stupid. The advisors are just rude and the whole service is shocking. I'm unsure how they manage to keep trading. I will never use them again all people AVOID AVOID AVOID!!!!