AsdadirectReviews of direct.asda.com

Bought kitchen taps. Substandard item. Tried to return. As policy of money back guarantee. Would not honour their policy. Did not get a refund. Hard to complain service no customer care. Would definitely NOT recommend buying from this company.

Bought a turkey crown from asda on 22nd december for dinner on 25th but when i opened it i found it to be green in colour and the smell was awful. Not impressed.

My partner ordered a product online as part of their Black Friday prices - was told it would be in store to collect the following weekend and that we would receive an email. No email came so we went into store and it was not there. He filled in the online questionnaire asking where the product was and no response! I emailed them asking & got a generic response stating that my email had been forwarded to the correct team and I would hear back within 5-7 days. That date came and went and still nothing! You cannot get hold of any customer service rep to sort issues out! I even tried tweeting them and still no response! Even if they had let me know that the product was out of stock etc, I could have ordered it elsewhere in the Black Friday sales but no communication at all is shocking!! Very very disappointed!!

I ordered 2 sofas from George.com on the 1st October 2016. On the 24th October 2016 I received an email stating that my items had been fully dispatched. I had still heard nothing from the couriers by the 30th October 2016 so I phoned customer services and have basically been calling twice a week since. It wasn't until 17th November 2016 that they informed me that my order had been cancelled by the couriers as they had not received the items for delivery. I told them that I had been messed around enough and wanted a refund. It is now the 12th December 2016 and customer services are still telling me that the suppliers are still investigating but refuse to let me have the suppliers details so that I can contact them directly to find out what the delay in the refund is. Avoid using George as they appear to only be middle men for suppliers who they obviously have no control over and once your money is handed over it just disappears.

Bought 2 items from George.com: A costed £8, while B costed £25. Returned item B, got refund for item A. Called them on 4 separate occasions during a 2 week timespan, they said they have a huge backlog with the payments department and they'll get back to me. Hasn't happened so far.

I have ordered a chest drawer last week, once I noticed that the money had been taken from my bank account but no email confirmation had been sent, I tried to contact the customer service: I HAVE SEND MORE THEN 5 EMAILS AND CALLED 3 TIMES. Of course, I've never received a reply to my emails and the customer service keep saying they will call me back with more information about my order -that they CAN'T FIND ANYWHERE- and about the payment: BUT NO-ONE IS CALLING BACK AND THEY KEEP SAYING THAT I NEED TO WAIT FOR THEM TO CHECK THE ORDER AND THEN GET BACK TO ME, everytime I call back. The bank can't block the payment has it has been taken already and I will have to wait 2 weeks to start a fraud complaint and probably will never get the money back. DO NOT BUY FROM THEM, THEY'RE A FRAUD

I ordered a play kitchen for my grandson on 18th September I was made aware at the time that I would be informed when the item left the warehouse. On 11th October I received an email to inform me my full order had left the warehouse and given a tracking number for Yodel. My problems then started. Tracking number said yodel didn't have the item Asda said they had been told it would be delivered between 25-27th October Again I waited (silly me) several emails later and with the last one being sent to Asda George customer services on 30th October with a standard reply of we will get back to you in 48hours I waited AGAIN. I decided to check Yodel who had kept saying they didn't have the parcel now they say it was delivered?? Who to because it wasn't me. So I finally telephoned Asda AGAIN today 2nd November and spoke to a person who although tried to be re assuring obviously didn't know what to suggest so she cancelled the order and said she had re ordered and would give me my delivery refund back. AGAIN I WAIT. WHY WHY WHY do such large companies choose to use companies like Yodel who are obviously unconcerned about customers, lie and are totally useless. this is not the first time I`ve been frustrated with deliveries not arriving supposedly delivered by Yodel.

Purchased online 11/10/2016 at George.com a double duvet and a single duvet which amouted to £36.95 including postage.Estimated delivery 17/10/2016 . These never arrived because Hermes complained the delivery was too bulky and they returned the order back to Asda i was informed this by a dedicated george customer service person in a Philippines call centre . So i received a refund on the 18/10/2016 and i re-ordered the same duvets amounting to £36.95. Delivery was promised to me by philippines call centre that i would receive these 20/10/2016. Well sadly they did not arrive . I have contacted the dedicated George.com team in the philippines and they keep telling me Hermes have a problem with delivering my bulky duvet items . So come on Asda tell me what i can do here.