AsdadirectReviews of direct.asda.com

Ordered 3 items from Asdadirect and was told (after ordering) that they'd all be delivered separately. I work full time so this is not convenient. They also don't tell you till after you've paid that they use several different couriers who have their own tracking methods. Needless to say I just so happened to check my order online whilst on my lunch break and was surprised to find out that I had a delivery expected to arrive at my home within the hour. Luckily I have an understanding boss who let me go home to sign for it. This happened to all 3 separate parcels so needless to say I will not be using Asdadirect ever again.

We have ordered School clothes for kids going back to school. We ordered 5 weeks ago. Kids go back to school in 2 days, still no school clothes. This is are third call to them. We have now been informed that clothes have been lost in transit, this means we have to 're order everything again. Money has left my account. Trying to speak to George's customer and there is a language barrier as there centres are not in the UK. We are having to chase them. And they can't help. Promos call backs and it never happens. This will be the last time I ever you use George. They have now told us that they will refund the money, this will take 7 days. So we have to buy clothes again on the hope we get money back. I buy from a UK company. I live in the UK. Why am I speaking to an Indian company who have no idea what is going on.

I agree with other Asda customers the customer service is awful. I am sure that they are trained to be rude and difficult. I have had cause to complain about all Asda services from grocery delivery, attitude and check out staff who chat to others when they are suppose to be checking out your shopping. Yet another complaint today. I sent my daughter to collect goods I had ordered, she had the original email, but they would not give her the order. Another point if you go to the customer service desk to return goods before 10.30am You are told we don't deal with this before 10.30, but they don't inform you of the alternative and there is no signage to tell you that you must go to the front of the desk at the front; its all so confusing. It takes the customer service staff great deal of effort to look up and acknowledge a customer is waiting r, they are too bust talking to each other or pretending to be busy !! I have had enough of ASDA

Ordered BBQ. Came quick enough but when we opened the undamaged box the one side panel was damaged. Phoned customer services we told them we needed it for an event that weekend they suggested that we could have a part refund of 10% = £14 but we would have no warranty on the BBQ anymore. We said that wasn't an option so they said that they would get in touch with the manufacturer an call us back within 24hours. One week later - still waiting for the call. Oh and don't take notice of their reviews, they only publish the ones they want

NON EXISTENT CUSTOMER SERVICE. I ordered a Borneo double sunbed on 26th May and booked a days holiday for a delivery on Wednesday 7th June. Received an email with tracking number on the 5th to say it had been despatched. Checked the tracking, delivery firm Arrow XL showed it was ready to deliver at 22.16 on the 5th, was next shown as received at their Worcester hub at 20.03 on the 6th, and ready to deliver at 20.06 on the 6th. I was then surprised to receive a text early on the Wednesday morning telling me due to a problem at the warehouse they were unable to deliver and would contact me to re-arrange!! Spent the next 15 minutes on the phone to Arrow listening to a recorded message that an 'agent would be available soon'. Their live chat wasn't working either so decided to contact Asda Direct. What a joke of a customer service they are....was promised a return call within 30mins to let me know what was happening with my order. 5 hours later, still no call back. Tried again to contact Arrow, yet again recorded message for another 15mins. Rang Asda again, could barely understand what the guy was saying, but was again promised they would look into it and call me back. 3 hours later, still nothing. Called Arrow again and after 20 mins waiting finally got through. Apparently as it wasn't received until 20.06 the night before it was TOO LATE to be sent out??? I thought all these couriers firms worked overnight delivering to the regional/local depots? I explained to the young man that as it was their mistake and I wasn't prepared to take another day off work for delivery, I'd like it delivered this Saturday/ Sunday. He said it was too late for that so couldn't deliver until the 17th !! When I told him 'no good, as I'm away' (I really am) he went silent, didn't offer any way of resolving the problem, so when I said I'd probably be cancelling my order he just said OK. UNBELIEVABLE!! Got back in touch with Asda, to be told that I had already cancelled my order!! Seems the young man at Arrow had done this for me...at least he did something!! Have received an email confirming my refund, but only for the sunbed, not for the NON existent delivery...guess this will be more hours on the phone!! GOOD NEWS...ive found an identical sunbed, £60 cheaper from a firm called ManoMano...their customer service reviews are excellent!!

After ordering patio set on 6th May to be delivered on the 13th, I was left a message on the 12th from Arrow XL that they were unable to deliver till 15th. Asda promised me a £15 evoucher for the inconvenience, this didn't materialise. After numerous phone calls,emails and delivery dates, with two of them resulting in time of work and loss of pay, I have yet to receive this set. Asda don't ring you back when assuring me they will, very rarely answer emails and just seem disinterested in attempting to get this patio set delivered. I simply cannot believe the atrocious level of customer service from both companies. I just hope I can get my money back.

I ordered a sofa from this circus of a company on 7 March 2017, which was delivered to me on 6 April 2017. However, not only was the sofa completely the wrong colour, but it only had three of its four 8" legs included. The delivery guys clearly knew something was wrong, as all they wanted was a quick signature and a fast exit before we could even inspect the item. [Yes, our big mistake for signing, a lesson all are free to learn]. Customer service [somewhere in India?] were not quick to grasp the problem and claimed they could do nothing about it even though we called less than five minutes after the delivery van left, and could easily have been contacted and sent back. The useless sofa had to be stored in our tiny flat for nearly two weeks before they collected it - on a Bank Holiday Monday- so thanks for spoiling that for us too Asda. After waiting over a week for a refund, we called them, and had to deal with the usual "I want to help but company policy is...." attitude. Finally, threatening to contact Trading Standards got a grudging refund, along with "We haven't yet received the sofa back." I queried whether or not the returns guy had a truck, or perhaps they were carrying the sofa the 400 miles back to Leeds on foot? NEVER GOING TO BUY ANYTHING FROM THIS COMPANY EVER AGAIN. In fact, after this stressful and highly time consuming experience, I doubt that I will even continue grocery shopping at Asda.

Well, I had to give one star but they don't deserve even that!! I ordered two sun loungers in the sale some two weeks ago with a chosen delivery date. They emailed to say my order had been despatched and gave me a tracking number. I regularly checked Yodel but feedback constantly told me the goods were with the supplier despite being told they had been despatched. I followed up with both Yodel and George.com but they failed to give me a satisfactory resolution. Instead they refunded my money and told me to re-order which I found ridiculous as all they had to do was complete the original order. To add insult to injury, I received an email confirming I had returned the goods which I had NEVER received. As advised, I re-ordered, again with a chosen delivery date and, amazingly received a delivery. GUESS WHAT! Only one lounger was delivered. I suppose I should consider myself lucky as I actually received something. Interaction with Customer Service was useless. I was told the item was now out of stock and I would have to re-order when in stock at the full price. I did suggest that, as a gesture of goodwill, they might send another colour at the reduced price but you can imagine their response. Like many who have reviewed before me, I will never order from them again. Their set up is a complete shambles. Following on from my post, amazingly two days later the other lounger turned up. It was fortunate that I was actually home to receive it as it was totally unexpected. Needless to say, Asda/George wasted no time in requesting re-payment of the refund they had made! This outcome has not changed my decision never to order from them again.