AsdadirectReviews of direct.asda.com

No Refund on time. Cheating customers

Returned unsuitable online Asda Direct clothing order to Asda store at Longwell Green Bristol using their automated machine drop-off system on 21st August, received a Return Receipt with a Parcel I.D. saying they will send email once refund (£38.50) processed. As still not had email or refund to paypal account nearly 3 weeks later , rang their customer services today (9th September). After investigating, they confirmed goods had been received back & refund will now be issued. When asked why not done sooner, was told "Probably got forgotten about by someone" !!!!! Told agent this is not acceptable. I therefore assume that unless I had chased this, the refund would never have been sent. I suggest Asda amend their systems whereby returns & refunds are not left to the whim of an employee's memory/ability. Wont be using Asda for online purchases ever again.

Asda Wakefield what an experience firstly picked out a couple of pairs of jeans after 10 mins trying to find my size on all the mixed up rails , I then I went to pay one lady in front of me so I thought I'll not be long also there were 2 other assistants behind the counter but they just wondered off ,6 mins later I was served I was losing the will to live by now .Then I proceeded to the dog food section shelves were sparse and poorly stacked I hunted for ages for my dogs regular food found 5 loose rolls which I thought well it's better than nothing so I went to the counter first counter told were closing ( this never happens in Morrison's ) all the others were full apart from one who only had one customer, so I put my goods on the conveyor all the rest went through apart from the dog food it would not check through the till so she got someone to check the price on the shelf but no price could be found it turns out the dog food was part of a multipack that someone had split up ( how were we to know) anyway after much debating U was asked how much we paid in the past I said about 50p a roll so eventually they put it through the till at 50p a roll it took over 10 mins to sort this out what a long afternoons quick shop that was I wish I hadn't botherd My summery is the store is filthy, the clothes display for men very random ,the choice and availability of dog food items is beyond poor and the overall feeling inside the store is shabby at best !

I ordered a swimsuit and order confirmation stated delivery by today which was great as I neede it for my trip tomorrow. I received email from the delivery company advising my order would be delivered on Tuesday between 10.00 and 14.00 ( the email was sent at 11.06). I was home until after 2 but no delivery. I had to go out at 2.20 and I left a note asking for parcel to be put through letterbox. At 2.38 I received an email stating my parcel had been delivered and signed by customer (clearly not signed for by me!). On returning home later I found a note from Hermes advising parcel woul not fit in letterbox and had been left behind dustbin. No parcel behind any of the dustbins! Called customer service on Wednesday and after a call lasting almost an hour (mostly on hold) I was told they would have to investigate and get back to me. I requested they send another swimsuit for next day delivery but was told I had to wait for the result of the ‘investigation’. So no swimsuit and no customer service. I’m now awaiting the call back. Not holding my breath on that and will not be using their delivery non service again 😡😡😡😡😡😡

6 weeks ago i paid for a settee and I'm still waiting for it it should have been delivered by 23.1.18.i intend to get my money back but i won't use the crap service again.

4 weeks and still no refund. Without exception, the worst customer service of all the major retailers in the UK.

Ordered some Lego that was on offer for my daughter's birthday, only to be told it got lost in transit. But instead of ordering a new one and sending that out, they simply refunded me the money, which means that this was all a complete lie. They probably didn't want to sell it at that price or ran out of stock, so lied to me. This has happened 3 or 4 times now and so I won't be buying anything from them again. Complete and utter liars....

Ordered an item for click and collect, 1 hour before the collection time they E-Mailed me and said that the order was cancelled, called them for an explanation but they had no idea why the order was cancelled. Gave up and obtained the item from a competitor company and everything went totally smooth. I wont be ordering anything from Asda.