Direct BrandGet replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Appliances & Electronics · Somerville, Massachusetts
Excellent
Appliances & Electronics · Bourne, Massachusetts
Excellent
Appliances & Electronics · Norton, Massachusetts
Average
Appliances & Electronics · Boston, Massachusetts
New
309 approved reviews, newest moderated first
Matthew S.
I ordered a thermostat for my apartment sized range and it fit and worked properly. I do wish I had gotten a new knob with it because I broke the old one taking it off, it was rusty. All in all though I would use this site again and I will order a knob. Thanks.
Tim M.
Had a 40 year old Brown 20” stove on a property. The oven control finally went out. Looked up the part number here and they had the exact same part. Just took the old one out and plugged up the new one and off we went. They were several dollars less than competitors too. Over a week to arrive but the part was worth it.
Response from Direct BrandJun 10, 2020
Hi Tim, thank you for taking the time to leave a review. We were happt to assist you and pleased to hear that you are happy with your experience using Direct Brand. Sorry fr the delay in the part arrival....pesky Covid
Alex S.
Great communication and customer service. Will absolutely shop here again.
Response from Direct BrandJun 10, 2020
Hi Alex, thank you for taking the time to leave a review. Glad to hear that you were pleased with your experience dealing with Direct Brand. Be safe
Arpan D.
Best appliance services. I am fully satisfied.
Response from Direct BrandMay 27, 2020
Dear Arpan, thank you for taking the time to leave a review. we are extremely pleased to hear that you are fully satisified with our overall service. Thank you and be safe
Sheila M.
Great service
Response from Direct BrandMay 18, 2020
Dear Sheila, thank you for taking the time to leave a review. We are very pleased to hear that you were satisified with our overall service. Thank you and be safe
BRIDGET
Thank you, as this product was hard to find. You had the best pricing, didn’t over charge on shipping and I received the order in the matter of days. Greatly appreciated
Response from Direct BrandMay 18, 2020
Dear Bridget, thank you for taking the time to leave a review. It is always nice to hear comments such as yours. Our staff work hard in an attempt to assist people and ensure parts are dispatched quickly. Take care and be safe
Sam
Working well so far. Good customer service.
Response from Direct BrandMay 15, 2020
Dear Sam, thank you for taking the time to leave a rview. We are pleased to hear that you are satisified with our service. we aim to please. Take care and be safe
ROBERT A M.
As advertised. Excelente. Very fast delivery.
Response from Direct BrandMay 14, 2020
Dear Robert, thank you for taking the time to leave a review. We are extremely happy that you were satisified with our overall service.