Direct BrandReviews of direct-brand.com

Direct Brand reviews

309 approved reviews, newest moderated first

Sanford H.
Mar 31, 2022
Thanks for great customer service!
Thanks for great customer service!
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Chris A.
Mar 29, 2022
Excellent service and very fast
Excellent service and very fast. Would highly recommend this service.
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Brent B.
Mar 29, 2022
Highly recommend!!
Product was exactly what I ordered. Friendly staff. Great on prices!!
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Pharaoh J.
Mar 16, 2022
I fixed my pressure smoker with the 250 watt igniter.
I ordered a 250 watt igniter to fix my Gourmia electric pressure smoker. I received it in a timely manner. 📦 I popped it into the smoker and put it back together and smoked a rack of ribs and two pork tenderloins. 🥩🍖 I took one bite and my mouth was filled with that instant smoky flavor that everyone craves. 😆🤪 It works as advertised. I should order another one and keep it as a backup.
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Carrie C.
Mar 15, 2022
Customer service lacking.
I have been trying to reach direct brand for weeks. Every time I try to send an email, it comes back as undeliverable. The customer service is lacking hugely. Update. I did receive a return label, returned the item. And received a refund. BUT, the email address they give you is still not valid. Thankfully I DID receive my refund. But I was never able to actually speak to someone in customer service.
Response from Direct BrandMar 15, 2022
Hi Carrie, I received an email from you on Monday 3/7 at 6:08pm EST asking about a return. I responded on Tue 3/8 at 8:22am EST with a return label. I will forward the label again. Please keep an eye out for it. Edit: thank you for the updated review. As far as the problems with the email address, I am not sure what to make of that as this is the first I am hearing of this problem. We are happy that the situation was resolved. Matt
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THOMAS L.
Mar 14, 2022
Right part
Right part, best price, delivered quickly!
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Joseph D.
Mar 3, 2022
I had a technical issue and the owner…
I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my order immediately and I am very pleased to use this business and recommend to others. Joseph Outer Cape Home Watch Provincetown MA
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James G.
Mar 1, 2022
I received the wrong part!
I received the wrong part!
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