Dior USReviews of dior-us.com

Dior Homme smells wonderful and the eau de cologne lasts forever. Shipping was fast. It didn't come gift wrapped like I thought it said in the website promo, but that's ok.

Beautiful new lipstick.

Shipping took a little long, but understanding given the pandemic. I also did not receive my two free samples as promised. However all in all I have had much worse online order experiences. Still a good product from a good company

There was really poor communication about expected delivery time. As a follow-up, I reached out to ask if I could cancel my order based on whether or not it had yet to be shipped out and no one could give me an answer. Then they told me that the order was not yet shipped out, but regardless could not be cancelled. There are many issues with this. 1) You should have (a) volunteered and (b) transparent guidance on deliveries to your customers. 2) There is no reason why an unexpected delay in delivery would not clearly constitute an availability to cancel an order. 3) If an order has not been shipped yet, there is legitimately no reason why there should be an issue with cancelling an order. 4) What's worse is that I as a consumer then bear the cost of returning the item to your fulfillment center. Horrible customer experience.

Excellent high quality product delivered in quite a short space of time despite the global pandemic. I also got some deee samples and who doesn’t love some free merch.

Great service. Delivered in a timely manner.

Sent me exactly what I ordered.

Never got a confirmation email and it took 2 weeks to ship the product.