Dior USReviews of dior-us.com

I ordered a bottle of nail polish on March 31 and after waiting a few weeks with no shipment, I went to the Dior website to view my order. It revealed the product was out of stock. I had not been notified of this nor was there an option to cancel the order which I would have preferred. It supposedly shipping on 4/15 with an expected arrival date of 4/22. It'll be too much trouble to return it. I understand that Coronavirus has negatively affected business so I am not wanting to be critical. I just wish Dior had been transparent about the product being out of stock and given me the option to cancel the order.

I haven’t received product after a month and was just a lip balm

Love the products. Order directly from Dior to get exactly what I want. So appreciated the heads-up from Dior that they were doing everything they could to get my order to me but delays were likely given the safety issues related to. Covid-19. I expected as much but I appreciated their pro-active stance. I actually received my order in a very timely manner.

Delivery was a little delayed but I was so excited to give this to my hubby. He so enjoys his "Sauvage" cologne. Thank you Dior!! Will order again soon.

Slow shipping...

The delivery was delayed, but customer service was great.

3 weeks for my order to get shipped , then when it arrived my item I ordered wasn't in the box. Then more wait for refund while it's investigated by UPS for being missing...

My recent order took nearly a month to be sent out and is yet to arrive. That is after many inquiries to the customer service. Compared to Chanel US, which does overnight shipping no problem even in this time of COVID-19 delays, I think Dior is just not putting enough effort into serving their clients. I'm actually now am going to stay firmly away from ordering from Dior and turn completely towards Chanel.