Dior USReviews of dior-us.com

I ordered a blush and it came in a large box that looked like it was shipped from an individual (etsy or ebay). The product was inside and not wrapped securely in any way nor the special packaging they advertised it would come in. It was extremely odd and does not match the dior brand experience which was disappointing. They can learn from other luxury brands on outside and inside packaging aesthetics (lv, lacoste, longchamp, gucci to name just a few) as that is a large part of the customer’s buying experience.

It said that it would come with a complementary packaging, but didn’t.

The Capture Totale Night cream came along with gifts that were out of this world. I am hoping I will be getting the very same ones with my last purchase. However, I was told i would be given an extra Jadore travel size, but that never showed up.

This order took soooo long to receive. I totally understand that considering the current state of things, however when you buy a high end item you come to expect all the fancy packaging that comes with it. This order was super underwhelming. So I had a very disappointed teen when she “unboxed” her order...finally. We also didn’t receive the samples we selected :(

first time ordering online...was a great experience.. will do it again.

Loved the communication... and the shipping was still on time during this Pandemic will be ordering more SOON!

The shipping was very quick and easy, I also received a lot of free gifts with this purchase so thank you very much. I highly recommend

It did take a while to receive it, but under the circumstances it is understanble. Otherwise, well done and thank you