Dior USReviews of dior-us.com

Perfect packaging. The skin care products smell very good

This website changed me two times I already contact by email and didn’t get back yet it been a week.

I had ordered some Dior stuffs and the Order Confirmation number is # 2353834, when I got the confirmation email on Nov 8, 1:10 pm, just found something missing. So I called at the first time, actually is in 6 minutes, on Nov 8, 1:16 pm for cancel service. The lady got me to tell me she could do that then. In case, I sent email to the customer services and left cancel request to the Dior contact on Nov 8, 1:48pm. Still, I called the custom service again Nov 8, 2:49pm and the lady told me that the cancelation really being done and the next day (Nov 9), I got 2 back emails from the Dior custom service to make sure they got my request. I felt so relaxed and waiting for the refund. But 3 days later, I have just got an email for some of my order stuff shipping information on Nov 10, 9:40 pm and invoice on 11:04 pm, the time out of custom service. And of course no cancel, no refund at all. So shocked, angry I gave the lady, gave Dior the fully trust and respect. Nov 11, I have called 7 times to Dior custom service, each time be hung up, and even no chance to speak! So I just sent email and left message again, Dior.com gave me another automatic email to let me call. But call can never arrive! By the way, Dior.com’s online chat has never worked. And later when I checked the shipping confirmation. I’ve just found the stuff I ordered was on the way back to Dior.com, I was so surprised and happy they finally canceled my order. But when I checked my account, no refund , and no information told me what the Dior.com what to do, of course no apologize. I made my decision I would never give up. I sent my emails to Dior’s CEO, pbeccari, gdattis, @christiandior.com.( since links not allowed in reviews, I show them like this, just contact them together ) Nov 12, I finally got an information from Dior.com, but just told me to wait. These were the original sentence from the email, “ We requested for it to return to the warehouse. As soon as it reaches the warehouse we will issue a refund. Once it is issued, please allow 7-10 business days for it to reflect on your orginal form of payment. ” I was really puzzled because all the shipments (sending or back) were done by Dior.com, it was not my fault to let this happen or end. You could have such conclusion: All the custom service in Dior.com has thought and done are their benefits, their convenience. They have never thought about customer’s hard feelings for their cheating behavior for so long time and still not sure when they would gave the refund and truly they could? Dior.com let the customer taking the risk for their fault, It is not fair. It is not a famous brand trying so hard to spreading elegance to do. Again I made my decision I would never give up. And again I sent my emails to Dior’s two CEO though they never replied to me. And I sent email to customer service to remind them it was illegal to charge somebody in such condition. And On Nov 16, I got this email “We have duly received your returned items and are pleased to confirm that your refund has been processed today, 11/16/2020, Kindly allow 3-5 business days for your refund to reflect on your account.” And today Nov 18, I checked my account, yes sure, my refund is back. Still, I would not trust Dior.com anymore. That is all the famous brand has done in the hard time, really selfish, really terrible. Anyway, I believe I must not be the first, still the last be treated like this by Dior.com. I am really sad not to see the reviews on trustpilot earlier. I have seen some guys still frustrated by the Dior.com, still being with no requests being answered, no problems being solved. Don’t give up, believe justice can be done! God bless us. Good luck! Best Regards

Dior quality & customer service is the best. Placed my order over the phone and Yvette was very helpful and when I recieved package it was immaculate, every detail down to the bow & packaging. Dior has made my early Christmas shopping something to look forward to. Can't wait to enjoy all the items.

I ordered a perfume not only does it smell great but the box it came I was beautifully wrapped

Terrible service!!!!!!

This is very pigmented eyeshadow that blends extremely well. The colors in the Mitzah palette are beautiful! I have two other color palettes in this formula. My favorite everyday palette is Nude Dress. I love the new formulation and there is a lot of product for your money.

There are amazing,I love it.