For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cosmetics & Makeup · New York, New York
Excellent
Cosmetics & Makeup · NY, New York
Excellent
Cosmetics & Makeup · Gouverneur, New York
Excellent
Cosmetics & Makeup · Brooklyn, New York
Excellent
13,721 approved reviews, newest moderated first
MORALES E.
I was disappointed that I did not receive the gift packaging with my order like it specifies on your website. My order was a gift, if no one could pack the order as a gift, I would have appreciated the box and tissue paper being sent along with my order so I could have done it myself.
Gillet R.
I'm always in awe. Thank you so much!!
Sandra
I instantly fell in love with my new eau de toilette, Blooming Bouquet. I just wish they made a parfum out of it so that the intensity of the smell can last much longer. ♥️♥️
Natalya
Didn’t expect Dior US is going to be not my number one choice when purchasing perfume. Their customer service is very rude, they don’t treat customers with respect! No one there is trying to help you with an order you placed, not talking super expensive perfume you purchased. They don’t care about you as a customer!!! Shipping takes forever to get what you purchased, 10 days after purchase date, I called because there was no signs that my perfume would ever get to me. I got Ivette on the phone who seemed like she was at the night party and I interrupted her with my questions about my order that isn’t moving. Overall experience with Dior and especially Ivette “the manager” there is unsatisfied and unexpectedly horrible! I don’t recommend anyone dealing with them. Unless whoever works at the headquarters hears me out and improve their customer service quality!
ayami N.
I love the colors, it makes me happy as the name this time. I'm just looking at them and enjoying the luxuryiness. Also it's metalic hence easy to use.
natalie
Great experience. Glad I was able to order online and received my items fast
YU
Good ,l use dior many years,love it
Cleland P.
This is my second attempt at getting my wife a birthday gift. The first time I made an order and did not receive a tracking number. I called to get an update on the tracking info after about a week. The next day I received an email stating my order was cancelled. I called to see what happened and they said I based on my call my order was cancelled. I let them know the words cancel never came out of my mouth. I asked to please reverse and move forward with the purchase. She told me they could not. I would have to reorder the item and wait another 10-20 days.