For any queries relating to perfume, make-up or skincare, please contact Parfums Christian Dior customer services. Our Dior ambassadors in Customer Relations will be delighted to give you personalized advice and to answer your questions from Monday to Saturday 9AM-9PM (east coast) / 9AM-6PM (west coast) by calling 877-903-4671 or by email at: [email protected] .
Dior US (dior-us.com) has 13,721 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cosmetics & Makeup · New York, New York
Excellent
Cosmetics & Makeup · NY, New York
Excellent
Cosmetics & Makeup · Gouverneur, New York
Excellent
Cosmetics & Makeup · Brooklyn, New York
Excellent
13,721 approved reviews, newest moderated first
Tedone R.
I had A problem with my Oder my perfume stray did not work I tried fixing it it only mad matters worse I called about it was was told send pictures to an email. The email would not up load the pictures I was having a local kid help me with this. Well I called and called the bottle broke I have nothing The neighbor kid left for vacation my room mate threw bottle out.
william C.
Personal / Beautiful / Efficient!
Gina
I loved my online shopping experience. I hope to visit you in the shops soon.
Inna
I have placed the order online about a month ago. Unfortunately the package was never delivered - either mis-delivered or lost. The online contact form about the lost package went unanswered. I have, then, contacted a Dior representative to report the package loss who assured me that she will start an investigation with the UPS and I would receive a notification. A few days passed and no notification. I called Dior again and another representative told me that there was NO note about me claiming the lost package and any contact with the UPS. She promised to start an investigation and this time I received a note from the UPS with questions which I replied to right away. I received an automated notification from the UPS to give them time to investigate and reply. No follow up. A week later I received an email from Dior that the investigation was closed as the UPS made attempts to contact me which is untrue. I received no phone calls from them and no voicemail was left for me to call back regarding the investigation - this I reported back to Dior via email first (that went unanswered yet again) and followed up with the call. The representative called me back to report that UPS had the “wrong number” for me and they restarted the case. A few days in - no update or contact. I called the UPS to find out that the investigation was to complete on June 18 and in would hear from Dior the following day. Well, a few days passed - no package or any update from Dior. The errors with delivery unfortunately happen, however, I have never faced such an unprofessional approach to customers I am left with neither the product or refund nor any follow up. Most disappointing experience.
Aaron M.
Came in a timely fashion I love Jadore my fave scent
Buck D.
Very pleased
Hollingsworth A.
The service was fast and unbelievable.I will order again soon.
Bishop M.
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