Abi C.
Would give negative stars if I could
Would give negative stars if I could. Provided UPS returns labels as their nominated carrier. UPS lost the parcel worth £800 and now a month on I’m still no closer to getting my refund despite having all the proof of collection from my end. Would expect better service from my corner shop let alone a world famous luxury brand. Utter disgrace, have provided 0 help in getting the situation resolved and have stated they cannot confirm I’ll receive a refund as they’ve not received the item back. Not really my issue when they advised me to use UPS collection, surely this is for them to pick up with the carrier? Absolute joke.


