Lisa E.
Wrong item received/non cooperative and difficult trying to return.
Ordered a thigh holster. Tracking was awkward and difficult and it took a bit to arrive. When it did arrive, it was not the item I ordered. I contacted support and explained the situation and asked to return it. They responded wanting pictures of the item. I emailed them six pictures (3 of the front and 3 of the back) and got an email back saying they couldn’t see the images and asked that they be sent again. Return customer service is a joke and makes you jump through hoops and email back and forth and send pictures to only say do it again. After days of back and forth emails and still no return instructions or authorizations I let them know how dissatisfied I was and why and that I would be spreading by word of mouth, social media, BBB and anywhere I could leave a review about the terrible experience. Don’t buy from here. They don’t send what you order and then won’t cooperate on a return making it beyond difficult. Unreasonable.
Response from dinosaurized.comOct 9, 2025
Hi, I hope this email finds you well. We are writing to assist you with the process of returning your product and receiving your refund. To ensure a smooth and efficient process, we kindly ask you to review our refund policy on our website: https://dinosaurized.co/pages/refund-policy-dinosaur There you will find detailed instructions and options for returning your product. You have two options for returning the item: * Use Our Prepaid Label: If you choose to use our provided label for the return, please be aware that the shipping fee will be deducted from your refund. * Self-Return: If you prefer to arrange the return yourself, we will provide you with the necessary return address. In this case, please ensure you send us the tracking number of your return package. This is crucial for us to track and process your refund promptly. * Return address: 4624 Stone Ln Stone Mountain, GA 30083, USA Once we receive the returned item, we will initiate the refund process. Please note that it may take between 5-10 business days for the refunded amount to reflect in your account. We appreciate your understanding and cooperation in this matter. If you have any questions or need further assistance, please do not hesitate to contact us. Thank you for your prompt attention to this matter. Best regards, Sarah