Aubree was super helpful and within minutes I was so much further along in my expertise with Diib. I truly believe that when you feel great at the end of a call, it's proof that you've received great customer service. Aubree's care and help is impeccable - Thank you :)
Response from diibOct 20, 2026
Hi Rik,
Thank you for the 5 stars and the kind words! We couldn’t agree more: feeling great at the end of a call is a pretty good sign it went well.
We’re glad you made so much progress with diib in such a short time. We’ll pass your thanks along to our onboarding team.
If you have questions as you keep going, reach out anytime at [email protected].
The diib Support Team
EL
Experto Local C.
Diib is easy to understand
Diib is easy to understand , navigate and very intuitive in each of the sections to monitor and grow each aspect od our web presence . In my onboarding call with Aubree I received such tremendous insighs on how to better exploit this wondeful platform. Thank you so Much for your true concern and Kindness Aubree !
Response from diibOct 20, 2026
Hi there,
Thank you for the 5 stars! We’re so glad diib feels easy and intuitive to use. Making every section simple to understand, so you can keep an eye on your whole web presence, is a big part of what we’re going for.
It’s great to hear your onboarding call gave you new ideas for getting the most out of the platform. We’ll pass your kind words along to our onboarding team.
If you have questions as you keep growing, reach out anytime at [email protected].
The diib Support Team
MP
Mark P.
Correct SEO without being an expert.
I believe I have found exactly what I need in an application that helps me stay on top of SEO, competitor performance, and keyword listings without the hefty price tag of an agency. The landscape of support is evolving rapidly, and this application is a key enabler. It simplifies the process of identifying issues and, most importantly, empowers users to take corrective action without requiring technical expertise.
Response from diibOct 20, 2026
Hi Mark,
Thank you for the 5 stars! You’ve summed up why we built diib: small business owners shouldn’t need an agency budget, or a technical background, to stay on top of their SEO (search engine optimization), keep an eye on competitors, and track their keywords.
We’re especially glad diib helps you not just spot issues but feel confident fixing them yourself. That’s exactly what it’s meant to do.
If you have questions along the way, reach out anytime at [email protected].
The diib Support Team
BR
Bryan
Great Meeting with Aubree
Great Meeting with Aubree, She gave very clear solutions and ideas of how to use Diib better to increase our overall traffic and content. Highly recommend Diib and helpful staff such as Aubree.
Response from diibOct 20, 2026
Hi Bryan,
Thank you for the 5 stars and the recommendation! We’re glad your meeting left you with clear, practical ideas for getting more out of diib and growing your content.
We’ll pass your kind words along to our onboarding team. If you have questions as you put those ideas to work, reach out anytime at [email protected].
The diib Support Team
IH
ibrahim H.
It was a pleasure working with Diib
It was a pleasure working with Diib. Aubree Bowen was fantastic as our rep. I recommend highly.
Response from diibOct 20, 2026
Hi Ibrahim,
Thank you for the 5 stars and the recommendation! We’re glad you had a great experience working with us, and we’ll pass your kind words along to the team.
If you ever need anything, reach out anytime at [email protected].
The diib Support Team
TI
Timothy
An incredible and worthwhile tool!!!
Diib has turned out to be a very important part of our SEO toolbox. We were getting so much helpful info in regular emails that we decided to get the PRO subscription, and we are very happy that we did. One of the benefits of this company is not only that the insights and info offered are extremely helpful, but also the Growth Experts are truly there to help you. We also like that they let you know how they can help but aren't scared to tell you what you could be doing yourself to improve your sites SEO. We were paired with Aubree who was definitely in it to help us move our site forward. Her knowledge and insight were helpful in so many ways. She never acted bothered or like we were stupid when we asked something, and she didn't mind how many questions we had. She provided the type of customer service that is truly rare in today's world. We would definitely recommend Diib as an excellent permanent tool to help you review your site and implement ways to push your site higher in the SERP's.
Response from diibOct 20, 2026
Hi Timothy,
Thank you for the 5 stars and such a thoughtful review! It’s great to hear our regular emails were useful enough that you decided to go Pro, and that you’re glad you did.
We especially appreciate you mentioning that our Growth Experts tell you what you can do yourself. Helping you understand your own SEO (search engine optimization), and not just selling you more, is a big part of how we work. No question is ever a bother, and we’re glad your Growth Expert made you feel that way. We’ll pass your kind words along to the team.
If you have questions as you keep moving your site forward, reach out anytime at [email protected].
The diib Support Team
IJ
Imaan Jo S.
After nearly 4 years I cancelled my pro…
After nearly 4 years I cancelled my pro account with Diib today.
Why?
- patchy communication with frequent short notice cancellations with my allocated person, often within minutes of the scheduled time
- poor communication about issues in general
- I often had the sense he only read my emails/ actioned anything the day before our meetings
- there was talk about works that never eventuated and were never discussed
I sent an email earlier today after yet another change in schedule time providing the feedback and wondering if Diib was still right for me (he was great during Covid) only to get a simply line with no feedback or validation about my concerns "I can cancel your account if you'd like."
So I did as there is no means to cancel your sub online and no support except via a bot.
Response from diibOct 20, 2026
Hi Imaan,
Thank you for nearly four years with diib, and for taking the time to explain why you left. I’m so sorry. Last-minute cancellations, slow follow-up, and work that was discussed but never delivered are not what you should get from us, especially after being with us that long.
You reached out with honest feedback and a real question about whether diib was still right for you. You deserved a thoughtful reply, not just an offer to cancel your account. That was a missed chance to listen, and we’re sorry it came across that way.
Your feedback has been shared with our team so we can learn from it. If you’re open to talking it through, or if there’s anything we can do to make this right, please email us at [email protected] with “Trustpilot review” in the subject line.
The diib Support Team
GB
Georgian Bay Recreation O.
diib pro is garbage
diib pro is garbage. Basically paying for a self serve tool. Waste of money and support is just a bot and doesn't help.
Response from diibOct 20, 2026
Hi there,
I’m sorry diib Pro didn’t feel worth it for you. That’s frustrating, especially when you’re paying for it.
To be clear, real people are behind our support. If the chatbot didn’t help, please email us at [email protected] and a member of our team will get back to you. Pro also includes access to our Growth Experts for one-on-one help with your site. If you haven’t had a session yet, we’d be glad to set one up so you get the full value of your plan.
The diib Support Team
