Dont be fooled into buying the pro version its a waste of money it worked well for a couple of days then it asks to buy credits at 99 dollars a month, There is no mention of having to pay to research, once you upgrade to pro and for 99 a month i can get semrush or ahref. If you read the ad to go to pro it states FULL ACCESS to keyword explorer totally false. States highest level of support false they dont respond to questions or issues. I keep getting a message up, you have done a lot of research but dont worry upgrade for 99 or wait till next month, i waited a month no credits, support ignore total and utter scam. I should have read the reviews.
Response from diibOct 16, 2026
Hi Carl, thank you for the honest feedback, and we're sorry for the frustration. We want to clear up a few things.
When we say Pro members get full access, we mean access to every feature in the diib dashboard, compared with the limited version Free members see. Keyword research in Keyword Explorer does have a monthly limit, and members who monitor several websites are the most likely to reach it. If you need more searches before the month resets, additional keyword research is available for a very small charge. It has never been $99.
We'd still love to help. Please email us at [email protected] with the email on your account, and we'll go through your account and answer any questions personally.
The diib Support Team
JD
Joseph D.
I paid $224 to upgrade to pro for a…
I paid $224 to upgrade to pro for a year my account was not upgraded they just ghost me now
I asked for a refund as i was not upgraded again i was ignored
seems like scam
Response from diibOct 20, 2026
Hi Joseph,
Thank you for letting us know, and I’m sorry you’ve been left waiting. Paying for an upgrade and not getting it, then not hearing back, is frustrating, and we want to make it right.
We searched our records and support inbox but couldn’t find an account or a request under your name. It may be listed under a different name or email address. Could you email us at [email protected] with the email address you used to sign up and a copy of your receipt or bank statement showing the charge? As soon as we have that, we’ll find your account and resolve the upgrade and your refund request.
We’re here to help get this sorted!
The diib Support Team
TB
TODD B.
Worst support ever
Worst support ever. I forgot my password & I have been trying to get a reset for a month.Impossible to talk to a human.Sent emails to support over a week ago.Im paying for a service I can’t use.
Response from diibOct 20, 2026
Hi Todd,
You’re right, and we are so sorry. You were locked out of a service you were paying for, and we didn’t get back to you while we worked on it. That’s on us.
The password reset problem turned out to be a bug in our system, and fixing it took longer than it should have. We should have kept you updated the whole time, even when we didn’t have an answer yet. The bug is now fixed, and we’ve changed how we handle support requests so customers hear back from us while a fix is in progress.
We’d like the chance to make this right. If you’re open to it, please email us at [email protected] with “Trustpilot review” in the subject line, and we’ll take care of you personally.
The diib Support Team
MI
Michael
Service is very poor. Ranking data ia out of date.
Service is very poor. It seems to me they are in over their heads right now. Expanding too quickly and racing after the AI 'revolution'. Have made several enquiries with them.
1. They are not picking up our sitemap so see this as an error, but search engines are. Have requested their bot name/asn so we can whitelist and once they said they would get back to me but never have (2 months+).
2. Ran a disavow file for me through their paid service. I had to remind them I had placed an order. I gave them instructions to not include my domains in the disavow file but they did. Had to finish this off myself.
3. The data in our console area is out of date and I have proved this to them. They are not reading the site. The data seems to be 3 months out of date by just checking the rankings myself. Googles rankings have changed massively now they are aligning with AI but Diib's is not getting the data right. No reply to my email to support.
This company are going through a very rocky time it seems. Not attending to customer support is always a sign they are in too deep. It looks like we may have to change to a different system as this is not acceptable standards for any business.
Response from diibOct 20, 2026
Hi Michael,
Thank you for taking the time to lay this out in detail. You’re right that we let you down, and I’m so sorry for that.
When you contacted us, we were going through a lot of changes as a company, and our support response suffered for it. That’s not an excuse. You should never have had to chase us for answers. Since then, we’ve put new processes in place for handling support requests and software issues, and response times have improved a lot.
On the points you raised:
Sitemap and bot details: We should have sent you this information two months ago. We’ll get you the details you need to whitelist our crawler.
Disavow file: You gave us clear instructions, and we didn’t follow them. That’s on us, and I’m sorry you had to finish the job yourself.
Ranking data: We’d like to look into your account directly and find out why your data isn’t matching what you’re seeing.
Please email us at [email protected] with “Trustpilot review” in the subject line. We’ll make sure the right people take this on personally.
The diib Support Team
BR
Brandon
Meh. cant even rank their own website
Meh. Looking into seo optimization saw a Diib ad.
Checked out the free services to see if I thought paid was worth it. I feel like they miss respresent results trying to sell you.
Speed latency testing showed very high latency in areas of LCP, FCP and TTI ranging from 5.6s to 14.9s. While an in browser inspection showed very low of >.50s in all areas.
Running thru my website builder and google console found googles speed test. Which agreed with both Diib and my in brower inspection. The difference being low latency in desktop browser with high latency in mobile. Diib failed to differentiate and in an effort to sell to being able to correct they only reported the high latency.
I don't do deceptive practices. That there pretty much shut down the idea of Diib.
Then I realized that doing multiple google searches for seo or digital marketing optimization Diib cant even get their own site to show in the first 5 pages of a search. The kicker...I live within 15 miles of thier home base in Utah. Can't even get thier own site to show up in a search while using localized keywords. Do way I'd pay them to assist in optimizing my site.
Response from diibOct 20, 2026
Hi Brandon,
Thanks for trying diib and for sharing such detailed feedback. We’d never want our results to come across as misleading, so we appreciate the chance to explain.
The gap you found between mobile and desktop is real, and it’s common. Google mostly uses the mobile version of a site to decide how it ranks, so mobile speed tends to matter most, and mobile scores are almost always slower than what you see in a desktop browser. That said, you’re right that it should be clear which one you’re looking at, and we’ve shared your feedback with our product team.
As for local search, diib has been a fully remote team for several years and no longer has an office in Utah, so we wouldn’t expect to show up for local searches there.
If you’d like to walk through your speed results with someone, we’re happy to help. Just email [email protected].
The diib Support Team
SO
Semih O.
Never replied back emails (even waited…
Never replied back emails (even waited 2 business days), double charged etc etc.
Response from diibFeb 20, 2026
Hi Semih,
We sincerely apologize for the delay in responding to your billing request. That’s not the level of service we aim to provide, and we understand how frustrating that must have been.
Your invoice has now been sent and the billing issue has been fully resolved. We appreciate your patience while our billing team worked through it, and we’re sorry again that it wasn’t handled more quickly from the start.
Thank you for your feedback — it helps us improve.
- The diib Team
ES
Ext S.
Awful customer service and misleading information
Awful customer service and misleading information.
I am a web developer and wanted a simple tool to help me track everything in one place easier, thankfully I never paid this lot a cent.
It tells me that my website does not have an SSL certificate, which is outright false. This is easily verifiable by just visiting my site.
It tells me that my website does not have a sitemap, which is also false. I ran an indexing health check using google search console and verified that it is detectable and completely correct.
I have a number of backlinks already, yet their tool tells me 0.
I keep getting hit with emails telling me "my site is at risk" because of their false SSL detection, and to sign up for their subscription so they can help me fix this. No doubt a scare tactic to falsely lure people to pay them for something that isn't required.
I tried to contact their support to fix the discrepancies. This was 2 months ago and still have not heard back from them.
My advise? Contact a professional web developer and have them set up google's generally free tools, such as Google Tag Manager, Google Analytics and Google Search Console. It may have more of a learning curve, but it is not misleading.
Response from diibJan 15, 2026
Hi Robert,
Thanks for the detailed feedback. I looked into your account and want to address each point:
Your support request: You contacted us on December 17th via chat, and we responded within 24 hours directly in your chat inbox. Our response included detailed explanations for the sitemap and SSL flags, along with links to our knowledge base articles explaining both situations. That response should still be in your chat inbox where you submitted your original message.
Sitemap detection: As we explained in the knowledge base article, our scan looks for sitemaps in specific locations based on SEO best practices (robots.txt, /sitemap.xml, etc.). If yours is configured differently, our scan won’t detect it - but that doesn’t mean it’s not working. If Google Search Console sees it, you’re all set.
SSL certificate: Your SSL is valid and working. As explained in the article we shared, the “expiration” flag appears because hosting companies often renew SSL certificates every 60-90 days automatically, even when you’ve paid for a full year. Our scan picks up the expiration date from public certificate records but doesn’t know about auto-renewal.
Backlinks: We checked your domain against Moz and Semrush, and both also show zero backlinks. If you have backlinks we’re not detecting, they may be very new or from sources not yet indexed.
The emails: You’re right that automated alerts can feel like scare tactics when the issues don’t match what you’re seeing. We’re not trying to mislead anyone - our tool flags potential issues based on how search engines scan sites, which sometimes differs from what you see as the site owner.
Our services: Everything beyond the free scan is optional. We’re trying to help business owners (who typically aren’t web developers) understand their site’s SEO. It sounds like you already have the expertise and tools you need.
If you didn’t receive our December 17th response, please check your chat inbox or reach out to [email protected].
Cheers,
The diib Team
JG
James G.
Awful support
Awful support! They have been taking our money but there is no way to get hold of support other than there awful chat bot and if there is its extremely well hidden!
We have Diib pro and none of our websites will load and havent for ages. You get the message, 'Something went wrong when loading sites' Happens on mobile and multiple desktops so not a caching issue
Response from diibJul 25, 2025
Hi James,
Thanks for reaching out, and I’m sorry for the frustration. We totally get how stressful it is when your sites won’t load, especially when you’re managing a lot of them.
The message you’re seeing is tied to a known bug, and we’re actively working on a fix. In the meantime, you can still access your websites by zooming out a bit and using the dropdown at the top of your dashboard.
It also looks like you have 50 websites connected, which is quite a bit over the Pro limit of 30 — that’s likely adding to the loading issue.
Our chatbot does mention that some replies can take 1–2 business days. Your message came in just before this review was posted, so our team was still well within that window. We take those timelines seriously and always do our best to meet them. Just a friendly reminder that public reviews carry a lot of weight, especially when we’re actively trying to help. We love our diib members and are proud to always go above and beyond with customer service.
Warmly,
The Diib Team
