diibReviews of diib.com

Response from diibOct 20, 2026

Hi Michael, Thank you for taking the time to lay this out in detail. You’re right that we let you down, and I’m so sorry for that. When you contacted us, we were going through a lot of changes as a company, and our support response suffered for it. That’s not an excuse. You should never have had to chase us for answers. Since then, we’ve put new processes in place for handling support requests and software issues, and response times have improved a lot. On the points you raised: Sitemap and bot details: We should have sent you this information two months ago. We’ll get you the details you need to whitelist our crawler. Disavow file: You gave us clear instructions, and we didn’t follow them. That’s on us, and I’m sorry you had to finish the job yourself. Ranking data: We’d like to look into your account directly and find out why your data isn’t matching what you’re seeing. Please email us at [email protected] with “Trustpilot review” in the subject line. We’ll make sure the right people take this on personally. The diib Support Team

Response from diibOct 20, 2026

Hi Brandon, Thanks for trying diib and for sharing such detailed feedback. We’d never want our results to come across as misleading, so we appreciate the chance to explain. The gap you found between mobile and desktop is real, and it’s common. Google mostly uses the mobile version of a site to decide how it ranks, so mobile speed tends to matter most, and mobile scores are almost always slower than what you see in a desktop browser. That said, you’re right that it should be clear which one you’re looking at, and we’ve shared your feedback with our product team. As for local search, diib has been a fully remote team for several years and no longer has an office in Utah, so we wouldn’t expect to show up for local searches there. If you’d like to walk through your speed results with someone, we’re happy to help. Just email [email protected]. The diib Support Team

Response from diibFeb 20, 2026

Hi Semih, We sincerely apologize for the delay in responding to your billing request. That’s not the level of service we aim to provide, and we understand how frustrating that must have been. Your invoice has now been sent and the billing issue has been fully resolved. We appreciate your patience while our billing team worked through it, and we’re sorry again that it wasn’t handled more quickly from the start. Thank you for your feedback — it helps us improve. - The diib Team

Response from diibJan 15, 2026

Hi Robert, Thanks for the detailed feedback. I looked into your account and want to address each point: Your support request: You contacted us on December 17th via chat, and we responded within 24 hours directly in your chat inbox. Our response included detailed explanations for the sitemap and SSL flags, along with links to our knowledge base articles explaining both situations. That response should still be in your chat inbox where you submitted your original message. Sitemap detection: As we explained in the knowledge base article, our scan looks for sitemaps in specific locations based on SEO best practices (robots.txt, /sitemap.xml, etc.). If yours is configured differently, our scan won’t detect it - but that doesn’t mean it’s not working. If Google Search Console sees it, you’re all set. SSL certificate: Your SSL is valid and working. As explained in the article we shared, the “expiration” flag appears because hosting companies often renew SSL certificates every 60-90 days automatically, even when you’ve paid for a full year. Our scan picks up the expiration date from public certificate records but doesn’t know about auto-renewal. Backlinks: We checked your domain against Moz and Semrush, and both also show zero backlinks. If you have backlinks we’re not detecting, they may be very new or from sources not yet indexed. The emails: You’re right that automated alerts can feel like scare tactics when the issues don’t match what you’re seeing. We’re not trying to mislead anyone - our tool flags potential issues based on how search engines scan sites, which sometimes differs from what you see as the site owner. Our services: Everything beyond the free scan is optional. We’re trying to help business owners (who typically aren’t web developers) understand their site’s SEO. It sounds like you already have the expertise and tools you need. If you didn’t receive our December 17th response, please check your chat inbox or reach out to [email protected]. Cheers, The diib Team

Response from diibOct 20, 2026

Hi, Darin! Thank you for the 5 stars, and for sticking with diib for the past few years! We’re glad the onboarding call helped you get up and running quickly. Getting you to useful insights quickly is exactly what it’s for. It’s great to hear the simple, step-by-step approach has been useful, and that the support team has been there when you needed them. We’ll pass your kind words along to them. If you ever need anything, we’re always reachable at [email protected]. The diib Support Team

Response from diibJul 25, 2025

Hi James, Thanks for reaching out, and I’m sorry for the frustration. We totally get how stressful it is when your sites won’t load, especially when you’re managing a lot of them. The message you’re seeing is tied to a known bug, and we’re actively working on a fix. In the meantime, you can still access your websites by zooming out a bit and using the dropdown at the top of your dashboard. It also looks like you have 50 websites connected, which is quite a bit over the Pro limit of 30 — that’s likely adding to the loading issue. Our chatbot does mention that some replies can take 1–2 business days. Your message came in just before this review was posted, so our team was still well within that window. We take those timelines seriously and always do our best to meet them. Just a friendly reminder that public reviews carry a lot of weight, especially when we’re actively trying to help. We love our diib members and are proud to always go above and beyond with customer service. Warmly, The Diib Team

Response from diibJul 21, 2025

Hi Bohdan, We’re really sorry to hear that your experience didn’t meet expectations. To clarify: you originally signed up for a diib Pro subscription in 2022 and received your free DA 60+ backlink at that time. When you returned in 2025 and subscribed again, our system recognized that you had already redeemed that one-time offer and prevented another submission. Once our team realized this was the issue, we manually resubmitted the form for you to make sure you still received the free backlink, which typically takes 7–14 days to process (as stated on our site). Regarding support, we responded to both of your July messages within 24 hours and processed your refund request on the next business day after it was submitted. We understand how frustrating it can be when expectations don’t align, and we’ve fully refunded your payment. We appreciate your feedback and wish you all the best moving forward. —The diib Team

Response from diibOct 20, 2026

Hi Don, Wow, thank you! Reviews like this make our day. We’re thrilled the onboarding call delivered more than you expected, and that it was easy to understand. That’s exactly how we want every conversation to feel. Hearing you felt you’d gotten your money’s worth just 10 minutes in is about the best compliment we could ask for. We’ll share your kind words with our onboarding team. If you ever have questions down the road, we’re here at [email protected]. The diib Support Team