diibReviews of diib.com

bizarre that they offer a demo/walk thru but have cancelled the appointment twice. Doesn't give me a good feeling for a trustworthy company!

Super smart Growth Experts. They work hard for the members and are very helpful.

I am a pro plan user and thought it would be a good idea to use « pro »services offered, namely the authority boost. After purchase (that was literally one click without letting me read more about it) I reached out to the customer service to enquire about making sure the blog articles could be written in French. Otherwise I would cancel my purchase. They confirmed and told me an expert would be in touch... little did I know. I received NO follow up and customer service - not my entitled expert - only answered very briefly never answering my questions really. 1 month later I was told nothing was done yet because they had trouble sourcing articles in French. And offered me « one more in bonus ». Here we are another month later and since then I wrote 2 times without them even getting back to me. I am furious and disappointed. I don’t know if it’s the French part of if their success is getting bigger than they are but in my opinion it is BAD customer service!!

I’m a long term diib user. Both the platform and their services. The people at diib are great. They really do seem to care about my business. I see some reviews on here about timing and delays and I’ve experienced a few myself in 2021. They haven’t made me wait very long but a few days between emails sometimes is longer than it used to take them. I think they are growing fast and I’m not surprised. However still the best quality I have found and they do deliver some outstanding results. Tip from a long-time user email prosupport at diib if you have any concerns. In 18 months they’ve also always delivered or refunded or paused billing for me. You get what you order - don’t worry and they are fair. Hopefully, they are also adding more people hint hint diib!

I recencently signed up for a fully managed SEO service with Diib which cost USD1000/month. I am not sure if this is a SCAM as i have not had anything done to our website after 10days. The Dashboard that they offered shows site health, etc has not changed since i started. Alot of the fields have not changed. Has anyone else used Diib?

Great SEO tool. Easy to use with good customer service. Took about 72 hours to get my website speed up on a wordpress site. Ordered a managed plan at 499/mo based on 1st experience with them. One month in and so far very happy. I’ll update my review if experience changes but so far I recommend them.

This is a SCAM. Absolutely terrible service. I paid $150 for their support with my site speed and after a few days the report told me they installed 3 plugins (2 for caching and 1 for image optimization) and my site speed was still POOR - 3 plugins for $150!!!!!! After I emailed again, they said they would take further look and they simply disappeared. I emailed their pro support, and crickets. AVOID, AVOID, AVOID, AVOID! Absolutely disgusted with their service.

After a test I cancelled my subscription and asked them to remove my details. The support contacted me and told me, they did both. A few weeks later I get a notification from PayPal that Diib deducted money from my account. So they didn’t delete my account nor did the cancel my subscription. Very bad service and support. And the tool itself is almost worthless.